Unsubscribing Your eBay Store

Unsubscribing Your eBay Store

If at any given time you wish to discontinue your store subscription, you can close it and end your subscription.

However, before you unsubscribe, do think about it. Here are some questions that you might want to ask yourself before taking this decision:

  • Why do I want to close my eBay store?
  • Is this what I want to take time away from my business?
  • Do I want to take a break from the store subscription for a while?
  • Do I want to change my subscription level for a while?

If at any given time you wish to discontinue your store subscription, you can close it and end your subscription.

However, before you unsubscribe, do think about it. Here are some questions that you might want to ask yourself before taking this decision

  • Why do I want to close my eBay store?
  • Is this what I want to take time away from my business?
  • Do I want to take a break from the store subscription for a while?
  • Do I want to change my subscription level for a while?

Do note that

If you’re simply going to be away for a while, you can put your eBay Store on “Time Away” instead of closing it completely

You can simply change your subscription level if your business’s needs have changed.

Do note that

If you’re simply going to be away for a while, you can put your eBay Store on “Time Away” instead of closing it completely; and 

You can simply change your subscription level if your business’s needs have changed.

Ensure that the following points are kept in mind before unsubscribing

1. All of your current auction-style listings will remain active until their ending date is reached or until your items are sold

2. Active fixed price listings may be subject to standard fees after you close your eBay Store

3. When you close your eBay Store, all current listings will remain active until their end date or until the items are all sold

4. Starting on the first day of the month after you cancel, your store fees and benefits will no longer apply. At that point, we’ll start charging standard fees for any new or renewed listings

5. Any add-on packages, such as Selling Manager Pro, will automatically be canceled when you cancel your subscription

6. If you cancel or downgrade your yearly subscription or change from a yearly to a monthly subscription before the last calendar month of your subscription year, you will be charged the 

Remember:  You are subject to the Terms of Service you agreed to when you signed up for eBay Store.

Ensure that the following points are kept in mind before unsubscribing

1. All of your current auction-style listings will remain active until their ending date is reached or until your items are sold

2. Active fixed price listings may be subject to standard fees after you close your eBay Store

3. When you close your eBay Store, all current listings will remain active until their end date or until the items are all sold

4. Starting on the first day of the month after you cancel, your store fees and benefits will no longer apply. At that point, we’ll start charging standard fees for any new or renewed listings

5. Any add-on packages, such as Selling Manager Pro, will automatically be canceled when you cancel your subscription

6. If you cancel or downgrade your yearly subscription or change from a yearly to a monthly subscription before the last calendar month of your subscription year, you will be charged the early termination fees

Remember:  You are subject to the Terms of Service you agreed to when you signed up for eBay Store.

Fees and benefits when you are canceling your Store’s subscription

If you have a monthly subscription and you cancel your Store “during” the Mandatory Subscription Period*

  • You will be billed the current Stores subscription fees for the Mandatory Subscription Period
  • You will receive the current Store subscription benefits for the Mandatory Subscription Period
  • After the Mandatory Subscription Period, you will pay standard fees for any new listings

If you have a monthly subscription and you cancel your Store “after” the Mandatory Subscription Period

  • You will be billed the current Stores subscription fees for the entire calendar month during which you cancel
  • You will receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you cancel
  • Starting the next calendar month, you will pay standard fees for any new listings

If you have a yearly subscription and you cancel your Store’s subscription prior to the last calendar month of your subscription term

  • You will be charged an early termination fee. In addition, you will be billed at the current subscription fee rate for the calendar month during which you canceled
  • You will receive Store benefits corresponding to the current subscription until the end of the calendar month during which you canceled
  • Starting the next calendar month, you will pay standard fees for any new listings

If you have a yearly subscription and you cancel your Store in the last calendar month of your subscription term

  • You will be billed at the current subscription fee rate for the calendar month during which you canceled
  • You will receive Store benefits corresponding to the current subscription until the end of the calendar month during which you canceled
  • Starting from the next calendar month, you will pay standard fees for any new listings

Fees and benefits when you are canceling your Store’s subscription

If you have a monthly subscription and you cancel your Store “during” the Mandatory Subscription Period*

  • You will be billed the current Stores subscription fees for the Mandatory Subscription Period
  • You will receive the current Store subscription benefits for the Mandatory Subscription Period
  • After the Mandatory Subscription Period, you will pay standard fees for any new listings

If you have a monthly subscription and you cancel your Store “after” the Mandatory Subscription Period

  • You will be billed the current Stores subscription fees for the entire calendar month during which you cancel
  • You will receive stores benefits corresponding to the current subscription until the end of the calendar month during which you cancel
  • Starting the next calendar month, you will pay standard fees for any new listings

If you have a yearly subscription, and you cancel your Store’s subscription prior to the last calendar month of your subscription term

  • You will be charged an early termination fee. In addition, you will be billed at the current subscription fee rate for the calendar month during which you canceled
  • You will receive Store benefits corresponding to the current subscription until the end of the calendar month during which you canceled
  • Starting the next calendar month, you will pay standard fees for any new listings

If you have a yearly subscription and you cancel your Store in the last calendar month of your subscription term

  • You will be billed at the current subscription fee rate for the calendar month during which you canceled
  • You will receive Store benefits corresponding to the current subscription until the end of the calendar month during which you canceled 
  • Starting from the next calendar month, you will pay standard fees for any new listings

Please, pay attention

Fees (excluding subscription fees) are based on the terms in effect when the listing goes live and when it renews.

If a subscription cancellation or downgrade is not yet effective and you have changed your mind and cancelled your request, no early termination fee will be charged.

For example: If on July 10th you have an active Premium eBay Store subscription and you decide to downgrade it to a Basic one. The changes apply on the 1st of every month, so if you request the downgrade on July 10th, your Store will be downgraded on August 1st. If on July 20th you reconsider and decide to keep your Premium Store, no early termination fee will be charged.

For example: If on July 10th you have an active Premium eBay Store subscription and you decide to downgrade it to a Basic one. The changes apply on the 1st of every month, so if you request the downgrade on July 10th, your Store will be downgraded on August 1st. If on July 20th you reconsider and decide to keep your Premium Store, no early termination fee will be charged.

“Mandatory Subscription Period” means the period between the Subscription Start Date and the end of the first full calendar month of your current subscription.

Calculation of early termination fees

Please note that you will be charged an Early Termination Fees only if you cancel or downgrade your yearly subscription before the last calendar month of that subscription year.

The Early Termination Fees will be calculated by:

Early Termination Fee    =

(number of months left in the subscription)* (applicable monthly subscription fees)

3

Please find the calculation of all possible early termination fees in the table here.

How to close eBay Store

Go to My eBay

Account

Selling

Subscriptions page

Find your active Store subscription and select “Cancel subscription”. The Subscription End Date will be visible in the same section.

Note: If you close your eBay Store, eBay will save your settings for 30 days in case you change your mind and want to reopen it.

Calculation of early termination fees

Please note that you will be charged an Early Termination Fees only if you cancel or downgrade your yearly subscription before the last calendar month of that subscription year.

The Early Termination Fees will be calculated by:

Early Termination Fee

=

(number of months left in the subscription)* (applicable monthly subscription fees)

3

Please find the calculation of all possible early termination fees in the table here.

How to close eBay Store

Go to My eBay

Account

Selling

Subscriptions page

Find your active Store subscription and select “Cancel subscription”. The Subscription End Date will be visible in the same section.

Note: If you close your eBay Store, eBay will save your settings for 30 days in case you change your mind and want to reopen it.