What does an Item Not Received dispute mean?
Buyers can be quite impatient when it comes to waiting for the product delivery till the Estimated Delivery Date (“EDD”).
An Item Not Received dispute is filed by the buyer when the item fails to reach him. Here are some of the situations where a buyer may file the Item Not Received dispute and what you should do about them:
What does an Item Not Received dispute mean?
Buyers can be quite impatient when it comes to waiting for the product delivery till the Estimated Delivery Date (“EDD”).
An Item Not Received dispute is filed by the buyer when the item fails to reach him. Here are some of the situations where a buyer may file the Item Not Received dispute and what you should do about them:
STEP 1
STEP 2
Buyer opens a request
Seller has to resolve the issue within 3 business days
STEP 3
If buyer cannot reach Resolution, they can ask eBay to step in
STEP 4
eBay reviews and makes decision:
STEP 5
If buyer/seller disagrees to the outcome, they can appeal for the descion
STEP 6
eBay will review the appeal case and provide the Resolution
Buyer opens a request
Seller has to resolve the issue within 3 business days
If buyer cannot reach Resolution, they can ask eBay to step in
eBay reviews and makes decision:
If buyer/seller disagrees to the outcome, they can appeal for the descion
eBay will review the appeal case and provide the Resolution
If the EDD is already over and the buyer has raised the Item Not Received complaint, then you might have forgotten to check for the logistic updates. Now the buyer is entitled to get the Item Not Received case escalated to eBay. Think from a buyer’s perspective – why shouldn’t she or he escalate the case? If you had tracked the shipment status well in advance, then this situation would not have risen. In this case, how you resolve the issue depends on the kind of tracking you had used for the shipment – was it a complete end-to-end tracking?
If the tracking status is available with you, then:
