Cross border shipping or selling is where the seller sells his/her products/services to buyers located in different countries. It’s also known as “international business”.
Cross border shipping can occur through various channels such as ecommerce (online) websites, traditional retail stores, or business-to-business (B2B) trade.
eBay connects millions of sellers and buyers in more than 190 markets around the world. We offer sellers the ability to grow their businesses with few barriers to entry regardless of size or geographic location. Cross border trade is a key strength of eBay.
eBay has made it simple for you to start cross border selling. With a single account, you can list your items on all eBay sites thus, ensuring accessibility to multiple eBay markets.
eBay provides three essential elements of cross border trade (a) eBay – online marketplace (b) payment gateway (Payoneer) (c) eBay Global Shipping (EGS) (crossborder logistic services through reputed shipping partners. Through this three-fold offering, entrepreneurs and businesses of all sizes from India are increasingly able to reach beyond their physical locations and access customers all around the world.
If you would like to be an Indian eBay cross border trader on eBay, you need the following documents to complete your registration and start exporting :
Are you looking at getting started with your exports on eBay from India? Click here to know more.
At eBay, when a seller joins our marketplace, we support them every step of the way. Success happens together. We don’t compete with our sellers — we win when they do. Visit our seller center page to learn about the upcoming seller training sessions to know more.
Here are just few of the many reasons why you should choose eBay for your cross border selling:
Selling on the international market needs precision and attentiveness to everything. You wouldn’t want even the smallest stones left unturned as you expand the reach of your business internationally.
Each step, from listing your item to getting it delivered to the buyer, involves time, passion and attentiveness to your customers’ needs.
Do a thorough research and list the right products
Ensure that you are selecting the correct eBay market to list your products
Create high quality listings with clear and detailed product descriptions
Use high resolution images which have been captured from multiple angles
Price your products competitively on the basis of market trends and demand
Offer competitive shipping rates and choose reliable logistic service providers
Consider using the shipping services offered under eBay Global Shipping (EGS)
Have an efficient and effective customer support system to handle customer queries
Do not hesitate to offer returns and refunds to your buyer
Keep yourself updated on customs regulations and duties for international shipments
Optimize your listings using eBay’s listing tools and marketing strategies
Ensure that you well stocked with your products to avoid cancellations
Keep your buyers happy by making continuous improvements in your listings
If you are looking at capturing the attention of a wider global audience and thereby want to increase your international sales, then you should optimize your listings by following the tips below:
Work on using eBay’s promotional strategies that will help you sell more
Amongst the multiple factors that play a big role in your journey to grow internationally, shipping happens to be one of the most important.
Selling domestically makes it a bit easier for buyers to actually connect with you through various mediums and if the need arises, get their problems resolved. Well, that is not the case with an international buyer.
Since you and your buyer are divided by distance and international borders, it is important that you ensure a smooth transaction and a good shipping experience. This is what buyers are likely to expect from you, the seller.
eBay is a marketplace where the responsibility for shipping relies entirely with the seller i.e. you. eBay does not provide any shipping services. You will need to decide which party is going to bear the shipping costs, which logistic service provider you will ship your items through, when items will be shipped etc.
You should get your shipping options/services in place BEFORE you list your items on an eBay site.
Let’s now look at a few cross border shipping strategies that will help ensure a smooth transaction experience for both you and your buyers:
Choosing the right logistics service provider: You may be able to find that there are multiple logistics service providers that offer their services for international deliveries. You need to consider a few factors such as cost, delivery, time and reliability when choosing the shipping services. Explore the various options and reputed service providers available under eBay Global Shipping (EGS).
Offering multiple shipping services: You should offer your buyers various shipping services that they can choose from as per their need and budget. You need to take care that you specify the costs correctly to avoid any future issues.
Complying with customs regulations: You must be aware that every country has its own customs regulations and that you must abide by them. Make sure you conduct thorough research to understand the custom regulations of countries you are exporting to.
Providing the best customer service: Customers are looking for services that you offer post the sale of the items. This is a key factor that influences their decision to buy your items. Be responsive to customer inquiries and resolve any shipping issues promptly.
To scale your cross border sales on eBay, here are some key tips:
By following these tips, you can scale your cross-border sales on eBay and reach a global audience of buyers.
Cross border trade simply means conducting business transactions (i.e. exchange of goods and services) with buyers outside your country.
There are multiple benefits such as global expansion, brand visibility, economic growth with reduced cost, seasonal opportunities, currency diversification etc.
eBay gives you the opportunity to sell on global markets like United States of America, United Kingdom, Australia, Canada, France, Italy, Spain, Germany and many more. To know more about selling internationally visit the link here.
While you can sell almost any item on eBay, maintaining the safety of our community is a responsibility we take very seriously. Read our help page on prohibited and restricted items.
There two mandatory fees for selling on eBay i.e. Insertion Fees and Final Value Fees. To know the details click here.
One may face few challenges while conducting international business such as language, cultural differences, currency exchange, shipping and logistics, regulatory compliance, customs and duties, returns and refunds etc. However, a structured business plan can definitely help control these.
It is always suggested that you look out for not just one but multiple logistics service providers who can ship with your items. Also, remember the services you receive depend on your products too. Discuss the cost, services, protections provided by logistic service providers and then make the right choice. eBay India cross border exporters can avail the facility of eBay Global Shipping (EGS) to ship across the globe through various reputed logistic service providers. Click here to learn more.
Make sure you establish a proper and clear return policy along with timelines. You should also consider who should bear the return expenses. Ensure that your communication with your buyers is clear and within the regulations of the local laws of buyer country.
Read our article on “Corridor Expansion” to know more.