At eBay everything revolves around the kind of service and experience you as a seller give to your buyers. As buyers, we all expect to receive the best services when we are shopping online. Then, why should it be different for a buyer who is purchasing from you?
Keeping this in mind, eBay does its best to provide the required support to you which is needed to give great service to your buyers. We provide sellers with service metrics and peer benchmarks so that they can see how they are performing compared to other sellers who sell similar items.
At eBay everything revolves around the kind of service and experience you as a seller give to your buyers. As buyers, we all expect to receive the best services when we are shopping online. Then, why should it be different for a buyer who is purchasing from you?
Keeping this in mind, eBay does its best to provide the required support to you which is needed to give great service to your buyers. We provide sellers with service metrics and peer benchmarks so that they can see how they are performing compared to other sellers who sell similar items.
Service Metrics provide you with data on the percentage of your transactions that result in ‘Item Not As Described’ return requests and ‘Item Not Received’ requests from buyers. Peer benchmarks are an indicator of how you are doing in these areas compared to other sellers who sell similar items.
You can monitor your service metrics and peer benchmarks on your service metrics dashboard in Seller Hub.
Sellers who have an evaluation rate as “Very High” (meaning a very high percentage of transactions result in ‘Item Not As Described’ return requests and ‘Item Not Received’ requests) might be subject to increased final value fees or time automatically added to delivery estimates.
Service Metrics are evaluated on the 20th of each month.
