Handling and Shipping time

Handling Time – What is it & Why it matters

What is it?

Handling time is the number of business days between when you receive payment for an item and when your package is scanned by your shipping carrier.

When you list your item, you need to really work on how you are going to set the handling time. During the purchase, buyers look at the time you will be taking to ship the item and the estimates around by when they can expect to receive the delivery

Why does it matter?

The handling time you specify is one of the factors that play an important role in calculating the estimated delivery date which is shown to the buyer. It sets expectations and distinguishes your listings from those with longer handling times. 

The decision to decide on what should be the handling time is completely yours – so be wise.  By staying on your committed timelines, you are letting buyers know that you care and that their business matters to you. I.e. it demonstrates good customer service. 

So do not over promise or under promise – be realistic when you are specifying these times. Remember if you specify a time frame that you cannot fulfill, it is going to impact your performance on eBay. 

Offering and delivering same-day handling or 1-day handling along with at least a 30 days money-back return policy can help you qualify for a Top Rated Plus discount and seal.

blank

What is the handling time that you can offer?

You can choose to offer a handling time between “same day” and a maximum of “30- business days”. The choice is yours.  Remember that your item’s delivery date is influenced by various factors and handling time happens to be one of them.

Handling time is calculated in business days – which means weekends and public holidays aren’t included in the calculation.

What Is 1-Day/Same-Day Handling Time?

In simple words, 1 day-handling time means that you ship within 1 business day.

The 1-day handle time isn’t based on 24 hours – it’s the end of the next business day.

  • So, if  a buyer pays for an item on Monday, it needs to be scanned by Tuesday, 11:59pm.
  • If an item is bought on Friday, Saturday, or Sunday, it needs to have tracking by Monday, 11:59pm.

If you have mastered 1-day shipping, the next step is to offer Same-Day Shipping.

  • On your eBay listings you can specify same-day shipping and a cutoff time between 5:00am to 7:00pm
  • If a buyer pays within cutoff time, Item needs to be scanned by 11:59pm same day except Saturday, Sunday or public holidays in which case the item needs to be scanned by 11:59pm of the next business day.

Setting your handling time

You can set up the handling time

blank

During the listing process through the Sell Your Item Form

blank

Setting up Business Policies for shipping

blank

Set shipping preferences through the account tab

Handling Time cannot be changed if there’s a bid/order received on the listing. You should be shipping the item only after the buyer has paid and the funds  show as processing in Seller Hub or My eBay.  

Acceptance Scan

blank

Acceptance Scan or A-Scan is an electronic record acknowledging the acceptance of your parcel by the shipping carrier. 

You need to check with your logistic service providers if they provide acceptance scans.

Note that not all Acceptance Scans happen the moment you hand the parcel over to your shipping carrier. Your carrier might only A-scan it at their consolidation centre which adds an extra day or two to your Handling Time. This is very important as most of the sellers miss on this point as they assume that their duty of being within the handling time end when they hand over the item to the logistics partner. Whereas it is the other way round – the handling time is the time when the logistic partner confirms that the item has been shipped out to the buyer.

Acceptance Scan or A-Scan is an electronic record acknowledging the acceptance of your parcel by the shipping carrier. 

Note that not all Acceptance Scans happen the moment you hand the parcel over to your shipping carrier. Your carrier might only A-scan it at their consolidation centre which adds an extra day or two to your Handling Time. This is very important as most of the sellers miss on this point as they assume that their duty of being within the handling time end when they hand over the item to the logistics partner. Whereas it is the other way round – the handling time is the time when the logistic partner confirms that the item has been shipped out to the buyer.

End-To-End Tracking

What does an end-to-end tracking mean from a buyer’s perspective?

It means confidence and trust that the item has been shipped via a reputable courier. Buyers love it when they are able to view the tracking right from the start till the end i.e. until it reaches them. 

Hence it is highly recommended that you be very choosy about your logistic service providers. Engage a logistic service provider who is able to give you this service. Remember using an end-to-end tracking service acts as a protection when buyers try to file for an unwanted Item Not Received claim and bad feedback ratings.

Estimated Delivery Date (EDD)

Delivery date is one of the most critical factors in purchase decisions for today’s buyers.

They not only expect free shipping, but they also look for how fast they can expect the item to arrive. That’s why we show an estimated delivery date on eBay’s listings, and if their items don’t arrive on time because of any reasonable shipping issue, we’ll make it right.

Remember the following factors that influence the Estimated Delivery Date:

  • The date the buyer pays for an item (the day payment is received is considered day 0)
  • The buyer’s proximity to the item’s location
  • The seller’s handling time
  • The shipping service selected
  • Other factors may be included, like the seller’s shipping history

Although the EDD is dependent on the service chosen by the buyer, it is completely your responsibility as the seller to ensure that the item reaches the destination – within the given timelines and in proper condition. 

Having your orders fulfilled within the specified timelines does not just build buyer loyalty towards you it is also another step towards a repeat purchase. Additionally, it is also going to save you from the trouble of unwanted Item Not Received Cases. These have a heavy and negative impact on your hard-earned seller performance.

Delivery Scan

Just like an acceptance scan shows that an item has been collected from the seller by the logistic carrier – A “Delivery Scan” shows that the item has been successfully delivered and accepted by the buyer.

It is highly suggested that you check with your logistic service provider if they can provide this facility. As you will need to have a proof that the item was actually delivered to the buyer if you are to avoid those buyers that are prone to lodging  wrongful claims for Item Not Received.