Seller Protections

Seller Protections

When you deliver on your service promises to create good buying experiences, we will protect you from abusive buyer behavior and from events outside your control.

If eBay finds a buyer’s behavior to be abusive, we will take action against the buyer and remove negative and neutral feedback and Defects against you, including opened cases in your Service Metrics.

We will also protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late, but tracking shows that you shipped it on time.

When you deliver on your service promises to create good buying experiences, we will protect you from abusive buyer behavior and from events outside your control.

If eBay finds a buyer’s behavior to be abusive, we will take action against the buyer and remove negative and neutral feedback and Defects against you, including opened cases in your Service Metrics.

We will also protect you by removing negative and neutral feedback and Defects when things happen that are outside of your control, such as weather or carrier delays, or when the item arrives late but tracking shows that you shipped it on time.

Report a Buyer

Did you encounter a buyer who seems suspicious and has violated the eBay policies?

  • Then you can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you
  • If the buyer has not paid for the transaction, then report an Unpaid Item dispute against the buyer.

Report a Buyer

Did you encounter a buyer who seems suspicious and has violated the eBay policies?

Then you can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.

If the buyer has not paid for the transaction, then report an Unpaid Item dispute against the buyer.

Know more about abusive buyer policy – Click Here

Automatic Seller Protection

Certain transaction -Defects received for reasons beyond a seller’s control will be automatically removed from the seller’s performance standards and feedback profile.

For example:

  • The buyer did not pay for their order and an Unpaid Item is recorded against the buyer.
  • An eBay Money-Back Guarantee request is ruled in the seller’s favor.
  • The Defect was the direct result of an eBay site issue or an eBay program error.
  • eBay takes action on a buyer for activity that violates the Buying Practices policy.
  • eBay instructs you to hold a shipment or takes action to cancel the transaction.
  • eBay determines through valid tracking that the Defect was the direct result of systemic delays in shipping or communication. Examples include wide-scale shipping carrier delays, items stuck in customs, or power outages due to extreme weather. These events will be listed on eBay’s announcement board
  • The Transaction Defect Report provides you with daily updates synced with your seller dashboard, access to defect details, and the date a Defect was removed by eBay

Automatic Seller Protection

Certain transaction -Defects received for reasons beyond a seller’s control will be automatically removed from the seller’s performance standards and feedback profile.

For example:

  • The buyer did not pay for their order and an Unpaid Item is recorded against the buyer
  • An eBay Money-Back Guarantee request is ruled in the seller’s favor
  • The Defect was the direct result of an eBay site issue or an eBay program error
  • eBay takes action on a buyer for activity that violates the Buying Practices policy
  • eBay instructs you to hold a shipment or takes action to cancel the transaction
  • eBay determines through valid tracking that the Defect was the direct result of systemic delays in shipping or communication. Examples include wide-scale shipping carrier delays, items stuck in customs, or power outages due to extreme weather. These events will be listed on eBay’s announcement board
  • The Transaction Defect Report provides you with daily updates synced with your seller dashboard, access to Defect details, and the date a Defect was removed by eBay

Protection from Abusive Buying Activity

When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and Defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the eBay site. In serious cases or repeated abusive behavior, we may suspend the buyer’s account.

You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.

See the abusive buyer policy for buyer behavior that is not allowed.

 

Protection from Abusive Buying Activity

When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and Defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the eBay site. In serious cases or repeated abusive behavior, we may suspend the buyer’s account.

You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.

See the abusive buyer policy for buyer behavior that is not allowed.

Events outside your control

Events outside your control

An item arrived late, but tracking shows that you shipped on time:

We automatically adjust your late shipment rate and remove feedback when:

  • The carrier scan shows you shipped within your handling time, even if it arrives late
  • The carrier scan shows the item arrived by the EDD, even if you shipped it late
  • If there is no tracking or the carrier didn’t scan the shipment, it will not count as a late shipment if the buyer doesn’t indicate the shipment was late

Severe weather or carrier disruptions caused the item to arrive late:

We automatically adjust your late shipment rate, remove canceled transaction Defects and remove feedback when:

  • Your shipment was impacted by delivery delays caused by weather or other carrier-caused events listed on the announcement boar
  • The shipment receives a carrier scan within your handling time, even if the item arrives late
  • We instruct you to hold a shipment or cancel the transaction

An item arrived late but tracking shows that you shipped on time:

We automatically adjust your late shipment rate and remove feedback when:

  • The carrier scan shows you shipped within your handling time, even if it arrives late
  • The carrier scan shows the item arrived by the EDD, even if you shipped it late
  • If there is no tracking or the carrier didn’t scan the shipment, it will not count as a late shipment if the buyer doesn’t indicate the shipment was late

Severe weather or carrier disruptions caused the item to arrive late:

We automatically adjust your late shipment rate, remove canceled transaction Defects and remove feedback when:

  • Your shipment was impacted by delivery delays caused by weather or other carrier-caused events listed on the announcement board
  • The shipment receives a carrier scan within your handling time, even if the item arrives late
  • We instruct you to hold a shipment or cancel the transaction
Click here to read more on Seller Protections – Click Here