When you deliver on your service promises to create good buying experiences, we will protect you from abusive buyer behavior and from events outside your control.
If eBay finds a buyer’s behavior to be abusive, we will take action against the buyer and remove negative and neutral feedback and Defects against you, including opened cases in your Service Metrics.
We will also protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late, but tracking shows that you shipped it on time.
When you deliver on your service promises to create good buying experiences, we will protect you from abusive buyer behavior and from events outside your control.
If eBay finds a buyer’s behavior to be abusive, we will take action against the buyer and remove negative and neutral feedback and Defects against you, including opened cases in your Service Metrics.
We will also protect you by removing negative and neutral feedback and Defects when things happen that are outside of your control, such as weather or carrier delays, or when the item arrives late but tracking shows that you shipped it on time.
Did you encounter a buyer who seems suspicious and has violated the eBay policies?
Did you encounter a buyer who seems suspicious and has violated the eBay policies?
Then you can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
If the buyer has not paid for the transaction, then report an Unpaid Item dispute against the buyer.
Certain transaction -Defects received for reasons beyond a seller’s control will be automatically removed from the seller’s performance standards and feedback profile.
For example:
Certain transaction -Defects received for reasons beyond a seller’s control will be automatically removed from the seller’s performance standards and feedback profile.
For example:
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and Defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the eBay site. In serious cases or repeated abusive behavior, we may suspend the buyer’s account.
You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
See the abusive buyer policy for buyer behavior that is not allowed.
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and Defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the eBay site. In serious cases or repeated abusive behavior, we may suspend the buyer’s account.
You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
See the abusive buyer policy for buyer behavior that is not allowed.
We automatically adjust your late shipment rate and remove feedback when:
We automatically adjust your late shipment rate, remove canceled transaction Defects and remove feedback when:
We automatically adjust your late shipment rate and remove feedback when:
We automatically adjust your late shipment rate, remove canceled transaction Defects and remove feedback when:
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