When you deliver on your service promises to create good buying experiences, eBay seller protection policy will protect you from abusive buyer behavior and from events outside your control.
If eBay finds a buyer’s behavior to be abusive, we will take action against the buyer and remove negative and neutral feedback and defects against you, including open cases in your Service Metrics.
We will also protect you by removing negative and neutral feedback and defects when things happen that are outside of your control, such as weather or carrier delays, or when the item arrives late but tracking shows that you shipped it on time.
Seller protection is of utmost importance for online sellers on eBay – a marketplace that connects millions of buyers and sellers worldwide. Therefore, it is imperative that we provide our sellers a secure and reliable platform to transact and conduct business.
There are various reasons as to why eBay considers it crucial to have an online seller protection policy:
Monitor fraudulent activities and take necessary steps to safeguard both the buyers and sellers
Prevent potential fraudulent activities committed by third parties and safeguard unauthorized access to eBay accounts
Provide a fair resolution for both the involved parties i.e buyers and sellers in situations such as a payment dispute
Keep track of the claims (Item Not Received (INR)/Significantly Not As Described (SNAD)) by allowing sellers to provide evidence for seeking the eBay seller protection
Help sellers report buyers who have violated the abusive buyer policy and take necessary actions against the buyers and protect sellers from feedback and defects impacting the seller health metrics.
If you do any of the following, you are not eligible for any online seller protections on eBay:
As a seller, you can help us keep the eBay environment safe and secure for other sellers like you by reporting an abusive buyer’s behavior.
Here’s what you need to do:
Did you encounter a buyer who seems suspicious and has violated the eBay policies?
Did you encounter a buyer who seems suspicious and has violated the eBay policies?
Then you can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
If the buyer has not paid for the transaction, then report an Unpaid Item dispute against the buyer.
Certain transaction -Defects received for reasons beyond a seller’s control will be automatically removed from the seller’s performance standards and feedback profile.
For example:
Certain transaction -Defects received for reasons beyond a seller’s control will be automatically removed from the seller’s performance standards and feedback profile.
For example:
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and Defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the eBay site. In serious cases or repeated abusive behavior, we may suspend the buyer’s account.
You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
See the abusive buyer policy for buyer behavior that is not allowed.
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and Defects posted by that buyer, including opened cases in service metrics. For abusive buyers, we may also limit the ability to file return requests on the eBay site. In serious cases or repeated abusive behavior, we may suspend the buyer’s account.
You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
See the abusive buyer policy for buyer behavior that is not allowed.
We automatically adjust your late shipment rate and remove feedback when:
We automatically adjust your late shipment rate, remove canceled transaction Defects and remove feedback when:
We automatically adjust your late shipment rate and remove feedback when:
We automatically adjust your late shipment rate, remove canceled transaction Defects and remove feedback when:
If eBay finds that a buyer’s behavior is abusive, we will take action and remove negative or neutral feedback and defects, including open cases in service metrics.
We will protect you by removing negative or neutral feedback or defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.
The requirements for sellers would vary depending on their seller level. To know more visit the link here.
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback or defects posted by that buyer, including opened cases in service metrics.
Sellers who offer free returns and who are not Below Standard are eligible for this protection
If eBay steps in to help at any stage, you’ll no longer be able to deduct an amount from the buyer’s refund.
© 2024 eBay Inc.
© 2024 eBay Inc.