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Send Your Buyers an Invoice

Send Your Buyers an Invoice

For most items, buyers are required to complete the checkout immediately in order to complete the purchase. However, that may not be the case in situations when

Item is sold via auction

Best offer is accepted by you

Second Chance offer is accepted by the buyer

For most items, buyers are required to complete the checkout immediately in order to complete the purchase. However, that may not be the case in situations when:

Item is sold via auction

Best offer is accepted by you

Second Chance offer is accepted by the buyer

At such times, it is best that you send a payment reminder to your view i.e. by re-sending them the invoice. You may also be required to send an invoice when

  • The buyer is purchasing several items from you, and you want to combine them into a single purchase
  • You need to change some of the transaction details, such as shipping charges or payment method (although this should only be done at the buyer’s request)
  • The buyer hasn’t paid for an auction they’ve won, and you want to send them a reminder

The option to send an invoice is available for 30 days from the end of the listing/item being won/offer accepted. Once this duration has passed, you cannot send an invoice to the buyer.

At such times, it is best that you send a payment reminder to your view i.e. by re-sending them the invoice. You may also be required to send an invoice when:

  • The buyer is purchasing several items from you, and you want to combine them into a single purchase
  • You need to change some of the transaction details, such as shipping charges or payment method (although this should only be done at the buyer’s request)
  • The buyer hasn’t paid for an auction they’ve won, and you want to send them a reminder

The option to send an invoice is available for 30 days from the end of the listing/item being won/offer accepted. Once this duration has passed, you cannot send an invoice to the buyer.

How do I send or revise an invoice?

You can send or revise an invoice from either My eBay or Seller Hub.

  • Find the item
  • In Seller Hub, select Orders
  • In My eBay, select Sold
  • From Actions, select Send invoice.
  • Make any necessary changes (to shipping charges, payment methods, etc.).
  • Select Send invoice.

How to combine payments for a buyer

When a buyer purchases more than one item from you, you can combine their purchases into one invoice. It’ll save your time, and you can offer the buyer a shipping discount.

Enabling Combined Payments

  • Go to Manage shipping settings.
  • Select Edit next to Combined Payments.
  • Check the box beside Allow buyers to send one combined payment for all items purchased.
  • Select Save

How do I send or revise an invoice?

You can send or revise an invoice from either My eBay or Seller Hub.

  • Find the item:
    • In Seller Hub, select Orders
    • In My eBay, select Sold
  • From Actions, select Send invoice.
  • Make any necessary changes (to shipping charges, payment methods, etc.).
  • Select Send invoice.

How to combine payments for a buyer

When a buyer purchases more than one item from you, you can combine their purchases into one invoice. It’ll save your time, and you can offer the buyer a shipping discount.

Enabling Combined Payments

  • Go to Manage shipping settings.
  • Select Edit next to Combined Payments.
  • Check the box beside Allow buyers to send one combined payment for all items purchased.
  • Select Save

Sending an invoice for combined payments to buyers

Find the items you want to combine payments for:

  • In Seller Hub, select Orders
  • In My eBay, select Sold

Add shipping charges.

Enter a message to the buyer (optional) and select the payment methods you accept.

Select Send invoice next to one of the items you’d like to include in the invoice.

To preview the invoice, select Preview invoice before sending.

On the next page, all items purchased by that buyer will be displayed. Remove the check from any items you don’t want to include in the invoice.

To send the invoice, select Send invoice.

Sending an invoice for combined payments to buyers

  • Find the items you want to combine payments for:
    • In Seller Hub, select Orders
    • In My eBay, select Sold
  • Select Send invoice next to one of the items you’d like to include in the invoice.
  • On the next page, all items purchased by that buyer will be displayed. Remove the check from any items you don’t want to include in the invoice.
  • Add shipping charges.
  • Enter a message to the buyer (optional) and select the payment methods you accept.
  • To preview the invoice, select Preview invoice before sending.
  • To send the invoice, select Send invoice.

Adding items to an existing invoice

  • Find the order:
    • In Seller Hub, select Orders
    • In My eBay, select Sold
  • The items you’ve combined into one invoice are grouped under the buyer’s username. From More actions across from the username, select Send invoice. (If you don’t see the Send invoice option, you can no longer add to this invoice and will need to send a separate one.)
  • On the next page, you’ll find all the items the buyer has purchased that can be added to the invoice. Remove the check from any you don’t want included.
  • Add shipping charges if needed.
  • Enter a message to the buyer (optional) and select the payment methods you accept.
  • To preview the invoice, select Preview invoice before sending. To send the invoice, select Send invoice.

Adding items to an existing invoice

  • Add shipping charges if needed.
  • Enter a message to the buyer (optional) and select the payment methods you accept.
  • The items you’ve combined into one invoice are grouped under the buyer’s username. From More actions across from the username, select Send invoice. (If you don’t see the Send invoice option, you can no longer add to this invoice and will need to send a separate one.)
  • Find the order:
  • In Seller Hub, select Orders
  • In My eBay, select Sold
  • To preview the invoice, select Preview invoice before sending. To send the invoice, select Send invoice.
  • On the next page, you’ll find all the items the buyer has purchased that can be added to the invoice. Remove the check from any you don’t want included.
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