Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

  • You can sell almost anything on eBay, from home décor, home furnishing, bedding, diamond jewelry, fine jewelry, fashion jewelry, gemstones, auto parts, antiques, business and industrial products, mobile and accessories, collectibles, sporting goods, toys, clothing, shoes, accessories and watches. However, some categories require approval to sell, and some require a business account. Also, please review eBay’s individual market regulations and don’t sell products that are prohibited or restricted on eBay.
  • You need a minimum of at least 1 product to start selling on eBay.
  • To get started, go to “Sell” at the top of the eBay home page, and then select “Start selling”. Choose a category for your listing by searching or browsing. The category is the area of the site where your listing will appear. Choose the most relevant category for your item. Here’s a quick introduction to the sections of the form you’ll need to fill out. 
    • — Title: Be clear, complete and descriptive. Your title should include words buyers will search for when looking for your item. Ensure that you use about 60-80 characters and avoid unnecessary or duplicate words.
    • — Item condition: ensure that you select the correct item condition. 
    • –Item specifics: Call out the various specifics of your product. If there are no specifics listed, then go ahead create your own. 
    • — Pictures: Show off your item with vivid pictures. You should always use pictures of the actual item and never copy stock images from the Internet. Add at least  3 – 6 images, taken from different angles. 
    • — Add variations: Instead of creating a number of separate listings for an item that has multiple options, you can create a single listing that includes all the variations you offer. By using multi-variation listings, you can show your buyers all the choices your product is available in for a single insertion fee.
    • — Selling format: You can create an auction-style or fixed price listing.
    • — Pricing and duration: Decide on the starting price or a fixed selling price. Choose how long you want your listing to run on the site.  
    • — Payment and shipping: With eBay managing payments, you do not have to worry about how buyers will pay. Irrespective of how buyers pay, the payments will be received in your eBay account and then transferred via Payoneer to your bank account. Choose the countries you will be shipping to and decide the handling time for shipment. Select appropriate shipping options and specify the right shipping charges or choose to offer free shipping. Specify the correct item location.  
    • — Review and submit your listing: There are several options that can help your item stand out, so choose the options that are right for you. You’ll also see a preview of your listing and a summary of the details including the listing fees. Check everything carefully. Once you’re ready to sell your item, submit your listing.
  • For most items, we recommend a price based on recently sold, similar items – the Terapeak Research Tool uses recent eBay supply, demand and pricing data to help you determine what to sell, when to sell it and at what price. However, how you price your item depends on how you want to sell it, either by auction or fixed price listing on eBay. For auctions, you need to start with the lowest price possible to attract buyers. For fixed-price listings, you can fix prices based on how much profit you want to make.
  • An effective title gives the buyer the most significant information about the listed item.  Here are some tips to write an effective title:
    • When you’re selling to an international market, it is always important to do your research and understand the local buyer behaviour. Use keywords that buyers are likely to search for.
    • Your listing title should be 60 – 80 characters long. Be descriptive and include key details about your item, even if those details are also in your item description. You should also include the kind of search terms you think buyers might use when looking for your item.  
    • Use correct spelling, avoid special characters and words that do not describe your item.
  • To improve your chances of making a sale, you should be accurate with your descriptions, precise in filling out all your item specifics and ensure you don’t leave anything out in your listings. This way, eBay will be able to recognise what you’re selling and display it to the right group of buyers. That’s how you get your customer’s attention. Here are few tips that you can consider:
    • List in the right format
    • List in the right category for your item
    • Write professional title which is 60-80 characters long and describes your item
    • Be as detailed as possible with the item specifics
    • List with the product catalogue where available
    • Add the product identifiers such as MPN/UPC/ISBN etc wherever applicable
    • Provide professional photos   
    • Comply with eBay’s Business policies i.e. set an appropriate handling time, mention the correct item location, choose the appropriate shipping services and offer “Free Shipping” if possible
  • When you have many similar items that have different variations, such as color or size, you can create a single fixed price listing that includes all the variations you offer.
  • Here is how you can create variations for a new listing:
    • Click on “Create listing” on Seller Hub.
    • Select “Single listing” in the drop-down menu.
    • Search for the correct category for the items that you are going to list.
    • On the listing description page, enter all the details.
    • Click on the “Create variation” button.
      • If you don’t see the variation button, this is normally because of two reasons:
        • Listing with variations is not available in this particular category.
        • Variations only work with fixed-price listings. They do not work with auction-style listings. Scroll down the page and select “Fixed price” for the Format in the Selling details section.
  • After clicking on the “Create variation” button, you will see the variation page.
  • Add the attributes that you want to appear on your listing’s page and select options for each attribute according to your stock.
  • Review the variations to make sure your inventory matches exactly with the quantity selected for each variation. You can delete variations for which you don’t have inventory.
  • Add pictures (up to 12 for each variation).
  • Add quantities and price, which can be different for each variation of your item. However, please ensure that your shipping costs are the same.
  • If you have many similar items that have different variations you can list these under multiple variations. Remember that variations can only be applied under Fixed Price listings. 
  • You can usually make changes to your eBay listings, but there are some restrictions depending on what you want to change and when. There’s no fee to revise a listing unless you add a special feature.
  • You can also revise single/multiple listings in Seller hub, here’s how:
    • Go to your “Manage active listings” in Seller Hub.
    • Check the box beside each listing you want to make a change to.
    • Select “Edit” drop down to make your changes.
  • You can end an eBay fixed price listing at any time, but auction listings can only be ended early in certain situations. Here’s how you can end a listing in Seller Hub:
    • Go to the “Manage active listings” page in Seller Hub.
    • Select the checkbox next to the item you want to end.
    • From the dropdown menu, select “End listing”.
  • If an item you list on eBay doesn’t sell, we can automatically relist it for you. You can also relist your item if the buyer didn’t pay, you had to cancel the order, or you had to end the listing early, but in these situations, you must do so manually. When an item is relisted, either automatically or manually, it can take a few hours before it appears on the site. To manually relist an item:
    • In Seller Hub, tick the box beside the listing on the “Manage unsold listings” page and select “Relist”.
  • Keep in mind that fees for any listing upgrades you’ve chosen will apply when an item is relisted manually.
  • Fees for relisting an item are the same as listing the original item.
  • Business policies are important because they let buyers know how they can pay you, how long it will take you to ship an item, the delivery services you offer (including shipping and packaging costs), and whether you accept returns.
  • You can create and manage policies from the business policies dashboard in the “Account” section of “My eBay”
  • You can enhance your listings to help make them stand out by adding certain features, such as a subtitle, or bold font. The fees for these optional listing upgrades vary depending on your item’s price,  the listing format and duration.
  • You add up to 12 photos for each variation absolutely free. 
  • “Domestic shipping” means shipping within the same region as the site on which you choose to list.
  • “International Shipping” means you are willing to ship the item internationally.
    • For example: Suppose you list your item on ebay.com (the US website), you may choose to offer “Free Shipping” under “Domestic Shipping” and under “International Shipping – Worldwide” you may charge USD 20.
    • This would mean that any buyer whose shipping address is within USA would be eligible for free shipping. Any buyer whose shipping address is outside USA would need to bear the shipping cost of USD $20 in addition to the item value.
  • You can choose to exclude specific shipping locations (i.e. regions, countries, PO boxes) from all your listings by using our Exclude shipping locations page. When you apply your shipping exclusions, we’ll block buyers whose primary shipping address is in a location you don’t ship to. You can change this setting in the “Buyer Management” section of your selling preferences.
  • After you create a listing, it should show up in eBay searches within 24 hours. 
  • If your listing is active and more than 24 hours have passed since you completed it, check carefully for typos or errors that might make it unsearchable. Here are some quick checks you can do:
    • Make sure you didn’t misspell anything or run two words together in the item’s title
    • Look for any typos that have accidentally created profanity in your listing – eBay searches will block a listing if it spots profanity.
    • Remove any special characters (! @ / *) from the title
    • See if you’ve created a duplicate listing. If you have, you’ll find a note in the “Selling” section of My eBay or Seller Hub explaining that your listing won’t be available until you’ve received at least one bid on the identical active listing.
  • Promoted Listings puts your merchandise in front of more buyers when they’re actively searching and shopping on the eBay network, increasing item visibility and helping to improve the likelihood of a sale.
  • Promoted Listings are currently available to Above Standard and Top Rated eBay sellers with recent sales activity. 
  • Sellers can promote fixed price listings for most categories except for Vehicles, Real Estate, Everything Else, and some Travel categories. 
  • Auction and Auction Buy It Now listings are not eligible at this time. 
  • When you create a Promoted Listings campaign, only listings that are eligible for the service will appear in your selection view.
  • You can access Promoted Listings from the Seller Hub, the Marketing tab in Seller Hub, the Active Listings page, My eBay, and through the advanced listing tool. 
  • Click here to know more.
  • A Promoted Listings fee is charged based on the ad rate selected by the seller.  
  • Ad rate is calculated as a percentage of the item’s final sale price (excluding shipping and taxes) and is only charged when a buyer clicks on the promoted listing and purchases the promoted item within 30 days of that click. 
  • The Promoted Listing fee is based on the ad rate that was in effect when the promoted listing was last clicked.
  • The Promoted Listings fee is additional to the other eBay listing and selling fees. 
  • All fees appear in your Payments tab or on your monthly eBay invoice, which sellers can download (see Selling Fee and Invoice FAQ)
  • Promoted Listings may appear throughout the eBay network, including in desktop and mobile search results, and product pages. 
  • Placement and ranking of Promoted Listings are influenced by a variety of factors, including ad rate, quality, relevancy, and competing listings.
  • No. The Promoted Listings ad fee is only charged when a buyer clicks on your promoted listing and purchases that same item within 30 days of that click.
  • Recommended listings are those with the highest potential to benefit from being promoted, due to the marketplace trends like buyer demand and the competition in the item’s category. eBay recommends that you can promote the Recommended listings first, although you can still promote any of your eligible listings for greater visibility.
  • Promoted Listings helps boost your items’ visibility by showing them in prominent places on eBay, including in search results and product detail pages and  on the eBay network. 
  • However, do remember that because you cannot edit the look and feel of the listing, optimizing your listings for Best Match remains an important recommended best practice. High Quality listings have a higher potential to get more clicks and ultimately more sales.
  • Your promoted listings may appear anywhere your listing is eligible for sale.
  • Yes. You can promote any eligible listings that have a Promotions Manager offer or a Best Offer on the particular listing.
  • No. An individual listing will only appear once in the same set of search results. If your listing is promoted, it will either appear as a Promoted Listing or an Organic listing, depending on which one ranked highest for the buyer’s search query. 
  • Your Promoted listing will only be shown if it needed the boost to rank higher than its organic counterpart.
  • Promoted Listings do not show listings that are not active—whether sold, expired, or ended. If an item was previously promoted and has sold, expired or ended and you ‘Sell Similar’ or relist that item, it will be automatically promoted and inherit its previous Promoted Listings settings.
  • Note: Multi-quantity Good ‘Til Cancelled listings remain promoted until removed from their campaigns.
  • We measure the 30-day sales attribution window from the last click received and charge based on the ad rate in effect at the time of the click closest to the sale.
  • Example: If a buyer clicks on the same Promoted Listing three times before making a purchase, you will be charged the ad rate in effect for the click closest to the sale. In this case, that would be the ad rate in effect at the time of the buyer’s third click.
  • It’s a quick and simple tool to use that allows you to market your products like a professional.   
  • With Promotions Manager, you can create various promotions for “Fixed Price Format” listings and draw your buyers’ attention to a set of items by offering discounts on those items’ regular sales price.
  •  Promotions Manager is included for free with any Store Subscription.
  • You will be able to find it in the Marketing Tab of Seller Hub.
  • If you have a Store Subscription, then you can use Promotions Manager.
  • You can create different types of promotions such as Order size discounts, Markdown sale events, Shipping discounts, Coded Coupons & Volume Pricing. Click here to learn more.
  • The easiest way to make sure the promotion is set up the way you want, is to preview the offer. 
  • To preview the offer, click the More tab under the promotion. 
  • You can preview the link for any scheduled promotions and to review any possible issues. If the promotion is live, you can also view the targeted URL link. This link will allow you to see the offer as a buyer would.
  • Go to Marketing in Seller Hub.
  • Select Promotions on the left side of the page.
  • Select Create a promotion.

Choose Sale event + markdown.

  • Buyers may see a special strike-through price and sale logo in the following places:
    • View Item Page (plus a Free Shipping logo if offered).
    • Similar items promoted on the bottom of other sellers’ View Item Pages.
    • Seller Email Marketing (plus a Free Shipping logo if offered).
    • eBay Stores Promotion Boxes.
    • In-Store search (this is the search within a particular store).
    • Items I’m Watching (if the item has gone on sale after it was added to the buyer’s watch list).
    • Items I’m Watching Ending Soon Email.
    • In all other areas, the “Sale Price” will be displayed as the BIN (Buy It Now) price (including in the main eBay search results).
  • For items to be eligible for Seller Hub Promotions, your listing must be in fixed-price format with Buy It Now pricing.
  • The promotion will remain active on your promotion dashboard, however if the item does not have quantity, we will not show the item in the promotion. Once the item has active quantity it will show in the promotion again.
  • Codeless Coupon offers give you the ability to offer exclusive coupons to buyers of your choosing. 
  • Once a promotion is created, a link is generated for you to share with your customers. The coupon is hidden from general search, and only buyers who have access to the link will be able to take advantage of the promotion.
  • If you do a large amount of cross border trade and would like your offers to appear on other sites, you will have to create them separately on those sites.
  • Note: Offers will only appear on the eBay site where you used Promotions Manager.
  • Based on your seller account performance, you will be given a   seller level which can be:
    • eBay Top Rated: this means that you are one of the best sellers on eBay, providing an exceptional quality of customer service as well as meeting the minimum sales requirements for this level. 
    • Above Standard: this means that you are meeting our minimum standard for sellers and are looking after your customers well.
    • Below Standard: this means that you are not meeting one or more of our minimum requirements for customer service quality.
  • Your seller level is assessed on the 20th of each month based on:
    • Your sales history; and
    • Quality of service you have provided to your customers.
  • Transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation impact your seller level and performance.

Seller level

eBay Top Rated

(% of Transactions in past 3 months)

Above Standard

(% of Transactions in past 3 months)

Below Standard

(% of Transactions in past 3 months)

Transaction defect rate

0.50%

2%

Above 2%

Closed Cases without seller resolution

0.30%

0.30%

Above 0.30%

Late shipment Rate

3%

7%

Above 7%

Tracking uploaded on time and validated

5%

NA

NA

  • To become a “Top Rated Seller”, you must meet the following guidelines:
  • an eBay account that’s been active for at least 90 days.
  • 100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
  • a defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
  • cases closed without seller resolution less than or equal to 0.3%, with two or fewer cases.
  • a late shipment rate less than or equal to 3%, with five or fewer late shipments.
  • tracking uploaded within your stated handling time, and carrier validation for at least 95% of transactions to US buyers.
  • Once you meet these requirements, we will be automatically upgrade you to the Top Rated seller status at your next evaluation.
  • Service Metrics provide you with data on the percentage of your transactions that result in ‘Item Not As Described’ return requests and ‘Item Not Received’ requests from buyers. 
  • Peer Benchmarks are an indicator of how you are doing in these areas compared to other sellers who sell similar items.
  • Service Metrics are evaluated on the 20th of each month.
    • Sellers with 400 or more transactions during the last 3 months: You will be evaluated on your transactions over that three-month period.
    • Sellers with fewer than 400 transactions during the last 3 months: You will be evaluated on your transactions over the previous 12-month period.
  • You can monitor your Service Metrics and Peer Benchmarks on your service metrics dashboard in Seller Hub.
    • Click on “Performance Tab” in Seller Hub
    • Under “Performance Tab”, click on “Service Metrics”
  • Service Metrics Include:
    • How often you receive return requests for “Items Not As Described”.
    • How often you receive buyer requests for “Items Not Received”.
    • Peer Benchmarks comparisons of those rates to similar sellers.
    • Insights into why your buyers are making “Item Not As Described” or “Items Not Received” requests.
    • Tips to help reduce rates of these requests.
  • If you are evaluated as being subject to “Very High Rates”, the following may apply to your listings on the eBay sites and in the categories or shipping categories where the Very High evaluation applies:
    • Item Not As Described: An additional 5% Final Value Fee will apply to listings in the categories where you are currently evaluated as Very High. 
      • Note: This additional 5 % Final Value Fee is calculated on the total amount of the sale, including shipping.
      •  Final Value Fee Discounts, including Top Rated Seller discounts, do not apply to this additional fee. See our selling fees article for more information on how final value fees are calculated.
    • Item Not Received: Time automatically added to buyer-facing delivery estimates for the shipping categories where you are currently evaluated as Very High.
  • These consequences will not be applied once your rating improves, and you are no longer evaluated as being subject to “Very High Rates”.
  • The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. 
  • The chart can help you determine areas where you can improve customer service to increase sales, earn discounts, or other benefits.
  • A Positive Feedback percentage is calculated based on the total amount of positive and negative feedback that have been received for transactions in the last 12 months.
  • This will exclude repeat feedback from the same buyer for purchases done within the same calendar week.
  • Neutral Feedback is not taken into account and has no impact on the Feedback Scores but that does not mean they should be overlooked when sellers are trying to improve their customer services.
  • If you feel that the Neutral/Negative Feedback Score received is unfair, you can either:
    • Send a feedback revision request to your buyer to revise their feedback. However, make sure that you have communicated with the buyer and resolved their concerns first; or
    • If you have evidence to prove that the feedback is unfair, you can appeal to eBay to have it removed. Keep in mind that an appeal for removal of a Neutral/Negative Feedback Score needs to be done within 90 days from the date the buyer has left you the feedback.
  • Subscribing for an eBay store opens up access to more free listings and various tools that will help you succeed in your business. 
  • Crucially, all your listings will appear in one place – so for each buyer that visits, you have a greater chance of making multiple sales

 

  • Subscribing for an eBay store will allow you to enjoy several key benefits:
    • Save on additional free listings & get lower Final Value Fees. 
    • Drive buyer traffic to your listings.
    • Enjoy access to various tools that will help to optimize your listings and build your business.
    • Take “Time Away” without losing sales.
    • Get “Free Access**” to the “Terapeak Research Tool” – sourcing insights – ** Only applicable to Basic, Premium, Anchor and Enterprise Stores. 
    • Create your own brand and get a unique URL for your store to keep up with regular & new buyers.
  • No, one eBay account can have only one eBay store.
  •  Hence it is important for you to decide on the type of store and the eBay site on which you would want to open your eBay store.
  • Store Subscriptions and their levels vary depending upon the eBay site that you choose to open your eBay store on. 
  • Below are the Store Subscription levels for eBay USA.:
    • Starter Store
    • Basic Store
    • Premium
    • Anchor
    • Enterprise
  • If you currently sell less than 50 items each month you probably don’t need an eBay Store Subscription. As you sell more items, you may want a place to organize and manage your inventory on eBay.
  • Consider these general guidelines to determine the best Store Subscription for your needs.
    • Starter Store: Best for sellers who have a handful of products and want a storefront to brand and promote their business.
    • Basic Store: Unlocks more Zero Insertion Fee listings, Final Value Fee Discounts, and offers a coupon for eBay-branded shipping supplies each quarter.
    • Premium Store: If you have an extensive product assortment, a Premium Store Subscription gives you substantially more Zero Insertion Fee listings.

Anchor or Enterprise Store: For high volume sellers who have an extensive product catalog or are running a business that would benefit from dedicated customer support.

  • First, decide what subscription level you want: Starter, Basic, Premium, Anchor, or Enterprise. When you have chosen your package, here’s how to open your store:
    • Go to Choose a Store Subscription.
    • Find the eBay Store type you’d like to subscribe to and choose Select and review.
    • Select the subscription term (yearly or monthly) and enter a name for your eBay Store.

Select Submit order to purchase the eBay Store subscription.

  • For more information about “store categories” visit: Store Categories
  • You can organize your listings using up to 300 store categories. Your Store category total includes the sum of all level 1, level 2, and level 3 categories. 
  • For example, you could have 300 level 1 categories or 30 level 1 categories with 10 subcategories each. 
  • Please note: eBay automatically creates a default level 1 category named “Other Items” that can’t be edited and does count toward the 300 category limit.
  • Select the Marketing tab in Seller Hub.
  • Select Store Categories on the left-hand side.
  • Select Add Categories to add up to 5 categories that best fit the items you’re selling.
  • Select Save.
  • You can change your logo, Store name, About, and more at any time by going to the Edit Store link.
  • Yes, you can add your logo, a billboard image and a description to give your store a more professional finish. Learn how to customize your store.
  • When you first subscribe, you will choose between automatic monthly or yearly renewals. For either option, we charge the subscription fee on a monthly basis. 
  • Keep in mind that the store subscription levels & applicable fees vary from site to site. Mentioned here is the store fee structure for eBay.com

Store Type

Store subscription fee per month

Monthly renewal (US$)

Yearly renewal (US$)

Starter

$7.95

$4.95

Basic

$27.95

$21.95

Premium

$74.95

$59.95

Anchor

$349.95

$299.95

Enterprise

Currently unavailable

$2,999.95

  • If you no longer want to keep your eBay Store open, we can help you close it. Before deciding to close your store, keep in mind:
    • If you’re going to be away for a while, you can put your eBay Store on vacation instead of closing it.
    • You can change your subscription level if your business’s needs have changed
    • All your current auction-style listings will remain active until their ending date is reached or until your items are sold. Active fixed price listings may be subject to standard fees after you close your eBay Store

You are subject to the Terms of Service you agreed to when you signed up for eBay Store

  • Yes. You can get lower fees and additional business tools by upgrading your store to a higher level, or change your renewal cycle to a yearly subscription, if you currently have a monthly subscription. Learn how to change your Store Subscription level.
  • As a seller it is completely at your discretion to decide whether to offer a return or not to your buyer.
  • You need to decide this and specify it clearly during the listing process
  • However, do note that a buyer can always raise a return case, even if your returns policy says that you don’t accept returns. 
  • If the item received by the buyer is Significantly Not As Described (SNAD) as per the listing/description, Faulty or Damaged, then you would need to accept the return. 
  • It is important to note that a seller is responsible for ensuring compliance with consumer protection laws regarding returns and refunds. Please read the complete eBay Money Back Guarantee policy here : https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
  • Choosing to not offer a returns policy, may result in buyers being suspicious about the product quality and the listing. 
  • Buyers may assume that the will not get any resolution/customer support from you if the item fails to match the listing description. This may also lead Buyer’s to open return cases with eBay in order to get their money back from you.  
  • You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return.
  • This may depend on a number of factors. However, you can choose to offer any of the following return policies:
    • No returns
    • 30-day buyer-paid returns
    • 30-day free returns
    • 60-day buyer-paid returns
    • 60-day free returns
  • Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options.
  • Follow the steps below to set your return rules:
    • Go to your Returns preferences.
    • Under “Send a refund”, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with.
    • Choose the return reasons when this rule will apply.
    • Under “Approve a return”, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with.
    • Choose the return reasons when this rule will apply.
  • Changes to your return rules will automatically apply to all future return requests but won’t apply to returns already in progress.
  • When returning an item, it’s the buyer’s responsibility to ensure that it’s packed properly and protected during shipping. If the item is damaged while it’s being returned to you, you may be entitled to offer them a reduced refund. See our Partial refund guidelines for more details.
  • Once you’ve accepted a return, the buyer should send the item back to you as soon as possible. If we don’t see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Keep in mind that some returns can remain open for up to 35 business days.
  • As a seller you need to ensure that your listings fulfil all of the following which will help you have the lowest rates of returns:
  • A clear description is written about the item.
  • Ensure that the product details are listed clearly and comprehensively.
  • Sizing charts are provided to give sizing clarity.
  • The listing includes good and clear photos (that are not misleading) including zoomed photos and photos from multiple angles.
  • Buyers’ queries are responded to quickly and comprehensively.
  • Listening to buyer feedback to improve your listings.
  • Ensuring that good quality packing, reputable suppliers and reliable logistic providers are used.
  • Buyers are provided with tracking details within specific timelines.
  • Information on the returns policy is clearly set out in the description.
  • Always keep your buyer updated & stay connected with them to solve their concerns.
  • When a buyer purchases more than one item from you, you can combine their purchases into one invoice. It will save you time, and you can offer the buyer a shipping discount.
  • You can enable combined invoices and payments by following these steps:
    • Go to Manage shipping settings.
    • Select Edit next to Combined Payments.
    • Check the box beside Allow buyers to send one combined payment for all items purchased.
    • Select Save.
  • You can only communicate with a buyer if he/she is your “transacting partner” i.e. an eBay user that has committed to purchasing your item but is yet to pay for it.  
  • Here’s how you can contact your transacting partner:
    • In My eBay, select Sold – click on “Contact Buyer” option available on the right-hand side  
    • In Seller Hub, select Orders 
    • Find the items for which you’re wanting to contact the buyer
    • Click on the drop-down available under the “Actions” tab
    • Click on “Contact Buyer”
  • Handling time is the number of business days between when you receive payment for an item and when your package is scanned by your shipping carrier.
  • When you list your items, please consider how you set handling time. Buyers are most interested in reliable estimates and your handling time factors into the estimated delivery date that eBay shows on your listings to the buyer. We recommend that you are realistic about what is achievable for you and your business.
  • Handling time is the commitment you make to get your package to buyers on time. It sets expectations and distinguishes your listings from those with longer handling times. Be sure to set a handling time you know you can meet.
  • You have the power to set your own handling time, and when you meet or beat your handling times, you will be demonstrating great customer service and maintaining your on-time shipping performance.
  • Handling time is measured in business days with the option for you to include Saturdays and/or Sundays if you ship on those days. The handling time clock begins when you receive payment from your buyer and ends when your carrier scans the package.
  • In the case of 1-day handling, your sold item needs to have an acceptance scan by the following day at 11:59:59 p.m. in your local time zone. (Remember as an “Indian Cross Border Trade” seller you are listing on the local sites of eBay of other countries. So here the local time would mean as per the site on which you have listed the item and not India).

The cost of shipping depends on the carrier/logistic service provider chosen by you to ship your items. As a seller, it is important that you decide on the shipping even before you choose to list your items on the site. Generally, a shipping cost is calculated based on the shipping method chosen by the buyer and other factors such as:

  • Handling and special fees (if any)
  • Delivery time (one-day, two-day, overnight, etc.)
  • Buyer’s location
  • Product weight
  • Packaging material
  • Package tracking
  • Dimensions of your package/box/container

International shipping costs include tariffs and taxes that may slightly increase shipping costs compared to local or national shipping.

You can also use the shipping service under eBay Global Shipping which is a single window shipment solution supported by reputed Logistic Service Providers. This is a shipment facilitation service designed for the benefit of Indian CBT Sellers who ship their products out of the country (Exports).

You can also use our shipping calculator to estimate how much it will cost to ship your item.

  • We recommend that you set up the handling time every time you are creating a listing through the Sell Your Item (SYI) form – OR – 
  • To make your shipping speeds more visible and help improve your sales, you can set your shipping preferences for the days of the week you ship and your handling time. – OR –

You can create and manage policies from the business policies dashboard in the Account section of My eBay.

  • The estimated delivery is calculated based on the following:
    • The date the buyer pays for the item (the day payment is received is considered day 0).
    • The buyer’s proximity to the item’s location.
    • The seller’s handling time.
    • The shipping service selected.
    • Other factors may be included, like the seller’s shipping history.
  • This allows eBay’s tracking service to track the package and provide timely status updates to buyers and sellers. 
  • It helps reduce contacts and Item not Received (INR) claims to sellers and eBay support.
  • It helps to resolve claims.
  • It provides transparency and a great shipping experience for our buyers.

There are several benefit of shipping via trackable shipping service such as:

  • Better efficiency
        • Sellers who upload tracking information spend less time answering shipping questions from buyers.
  • Better protection
        • Uploading tracking information can provide important documentation to protect sellers during dispute resolution.
  • Improved buyer experience and confidence
        • Buyers can more easily determine when their item will arrive, and you fulfill their expectation of an online business.
  • Better metrics
      • Buyers are more satisfied and tend to leave higher feedback when they can track their purchases. Uploading tracking also helps you qualify for automatic 5-star shipping time ratings, and when you meet your on-time shipping metric it helps you qualify as a Top Rated Seller.
  • The Shipping options available to you are:
    • Domestic Shipping
      • For example: If you list on eBay USA and the buyer’s shipping location is also USA, then the transaction would be considered Domestic.
    • International Shipping

For example: If you list on eBay USA and the buyer’s shipping location is outside USA, then the transaction would be considered International.

Recommended shipping policies

Shipping Service to US

Estimated Delivery

Economy Shipping

Mail Service from India

14 to 27 business days

Economy shipping from outside US

11 to 23 business days

Standard Shipping

Standard shipping from India

5 to 12 business days

Standard shipping from outside US

5 to 10 business days

Expedited Shipping

Expedited shipping from India

3 to 9 business days

Expedited shipping from outside US

1 to 4 business days

Expedited Shipping means a shipping service that is faster than the standard services. This usually means delivery within 3 business days in the USA.

  • No, we do not make it compulsory for you to sell on other eBay sites. You can choose to list your products only in eBay USA. However, you can increase your sales by reaching to millions of users across the globe by selling across the other eBay marketplaces as well.



Shipping Insurance is not compulsory but it advisable.

  • Here are some tips on packing your items:
    • Choose a container that’s slightly larger than your item, so you can cushion it with packing material on all sides.
    • Surround your item with bubble wrap, packing peanuts, foam, or paper (so there’s no room for things to move around).
    • Use clear or brown packaging tape, eBay’s own branded tape, reinforced packing tape, or paper tape, which should be at least 2 inches wide.
    • Don’t use masking tape, cellophane tape, cord, string, or twine.
    • Tape the opening of the box and reinforce all seams and edges.
    • Clearly label the package and include a return address.
    • If you’re reusing a box (although this is not advisable), cover any previous labels and cross out any previous addresses with a black marker.
  • No, sellers need to arrange for the shipping and packaging supplies by themselves. 
  • No, Handling Time cannot be edited once the item has been purchased. You need to make sure that the appropriate handling time is added before listing the item.
  • If the item has already been purchased it would be best that you communicate with your buyer and explain them on the reason for the delay.
  • Do keep in mind that missing the handling time has a negative impact on your seller performance
  • You can hire a courier service to ship your items. 
  • Many of the courier companies even offer free pickup, which you can use to reduce your transportation costs. 
  • You can easily choose between and engage various Logistic Service Providers throughhttps://www.ebayglobalshipping.com/  
    • Note: You need to qualify to use shipping services under eBay Global Shipping (EGS.



  • The cost of shipping depends on the carrier/logistic service provider chosen by you to ship your items. As a seller, it is important that you decide on the shipping even before you choose to list your items on the site. Generally, a shipping cost is calculated based on the shipping method chosen by the buyer and other factors such as:
    • Handling and special fees (if any)
    • Delivery time (one-day, two-day, overnight, etc.)
    • Buyer’s location
    • Product weight
    • Packaging material
    • Package tracking
    • Dimensions of your package/box/container
    • International shipping costs include tariffs and taxes that may slightly increase shipping costs compared to local or national shipping.
  • eBay Global Shipping –is a “single window” platform used by reputable Logistic Service Providers. This is a shipment facilitation service designed for the benefit of Indian CBT Sellers who want to export this products.
  • eBay Global Shipping provides shipping calculator to help you to estimate how much it will cost to ship your item.
    • Whenever you list an item or make a sale, you will be charged fees by eBay. eBay’s fees can loosely fall in to 2 major categories:
  • 1) Mandatory Fees:
    • Insertion Fees – When you list an item on eBay, you may be charged a listing (or insertion) fee. You will receive 250 Zero Insertion Fee listings every month on ebay.com site. You will be charged US$ 0.35 for each listing once the 250 Zero Insertion Fees have been used up.
    • Final Value Fees – eBay charges Final Value Fees when your items sell. This fee is usually paid at the end of the transaction and is calculated as a percentage of the total amount of the sale.   The total amount of the sale includes the item price and shipping service selected by the buyer, sales tax, and any other applicable fees plus a fixed order fee of US$0.30 per order. Also note that additional international fees and currency conversion charges may apply depending on your eBay registered address. 
      • Example:
      • For an Auction-style listing (international fees & currency conversion charges not added in this example) : 
        • You’re selling the latest version of a smartphone in a used condition with a 10-day auction duration. You select a starting price of $199, with a “Buy It Now” price of $400, and you offer free shipping.
        • You’ve already used your allocation of zero insertion fee listings this month. You are meeting our performance expectations.
        • The item sells immediately for the Buy It Now price of $400. So since you aren’t charging the buyer for shipping or any other costs, $424 is the total amount of the sale (includes 6% sales tax).
        • Your total fees for this item:
          • Insertion fee – $0.35
          • Final value fee (12.55% of $424 + $0.30) – $53.51
          • Total fees – $53.86
          • You make $346.14, or approximately 87% of the sale price, not including shipping costs.
  • 2) Optional Fees 

These fees will apply depending on the eBay services you select. These include (but are not limited to):

  • Optional Listing Upgrades – Optional upgrades help your listings to stand out. You’ll pay a fee for these, regardless of whether your item sells or not.
  • eBay Stores Fees – When you have an eBay Store Subscription, you get more listings with Zero Insertion Fees and pay lower Final Value Fees, compared to selling without an eBay Store. Depending on the store level chosen, you would be charged the Subscription Fee monthly.

Promoted Listing Fees – If you choose to promote your listing via an advert (ad), you will pay a fee for the ad (which is a percentage of a sale price) when a customer clicks or taps on your ad and then buys the item within 30 days. You will only be charged the Promoted Listing Fee for the ad if your item sells.

  • With eBay Managed Payments, your selling fees and other charges are deducted automatically from your available funds before your funds are paid out to you.
  • No, instead of paying a separate fee for payment processing to a third party, we will be charging one simple and easy to calculate Final Value Fee rate.
  • You can find a record of your fees and credits in your monthly Financial Statement, or by downloading a Transaction Report. These are both available in Seller Hub. 
  • Your Financial Statements are also available in the “Payments” section of Seller Hub, under the “Account” tab in My eBay.
  • Our goal is to create a simpler, more streamlined fee structure. 
  • Previously, for each sale you had to pay a separate “payment processing fee” to a third-party based on the total amount of the sale, including tax. 
  • Now, the new Final Value Fee is calculated on the total amount of the sale, inclusive of tax via eBay. Unlike third-party payments processors, in the event of a full refund or cancellation, the variable percentage portion of the final value fee will generally be returned to the seller, while eBay will retain only the per order fee of US$0.30.
  • Please note that the tax rate used to calculate the Final Value Fee is based on the buyer’s location, – not the seller’s location.
  • These fees reflect increased costs associated with international transactions. 
  • The International Fee is for facilitating the transaction over international borders.
  • The Seller Currency Conversion Charges relates to foreign exchange rates applicable to the conversion of currencies.
  • An international transaction may not incur a currency conversion charge, and vice versa.
  • With eBay Managing Payments, your fees will be automatically deducted from your available funds. Hence there would no additional invoices sent to you to be paid
  • However, you can check the invoice details in your Seller Hub  – Payment Tab.
  • Selling globally on eBay means listing items on eBay’s various international marketplaces so that buyers in other countries can see and purchase them.  
  • Choosing to go global increases the number of potential buyers you can reach to sell your items.
  • Selling on eBay has numerous benefits, including:
    • Selling Globally:   Extend your reach across 190 eBay markets like the USA, UK, Australia etc.    
    • Low Set Up Costs:  With free registration, enjoy the benefits of allotted free monthly listings and pay the Final Value Fee when your item sells. 
    • Immediate Payments: Receive payment for your sales in your Payoneer Account within 2 business days after a buyer successfully buys your item/s and checks out.  
    • High Profit Potential: Sell directly to the end consumer and enjoy better profit margins.
    • Seasonal Insulation: Your online shop stays open for business – 24* 7* 365 days a year.
  • Selling on eBay is very simple and easy. Just complete the following steps & you are all set to start selling on eBay.
    • Create an eBay Account & verify your email address,
    • Set up your Selling Account with Payoneer,
    • Sync your eBay and Payoneer Account,

Update your account with your business information i.e. Goods & Services Tax Identification Number (GSTIN) and Importer Exporter Code  (IEC)

  • Click here for a step-by-step guide to create an eBay seller account. You simply need to follow each step and complete all the mandatory fields in order to create your account and start selling globally with eBay. 
  • Remember that you will need to provide the required details and documents and complete the verification steps to successfully link your Payoneer account with your eBay seller account to start selling.
  • In order to start selling on eBay, you would need:
  • Click here for a more in depth, step by step guide on how to create an eBay seller account. You need to follow each step and complete all the mandatory fields in order to create your account and start selling globally with eBay.
  •  No, you can access all eBay sites with a single eBay User ID and password.
  • KYC for your eBay Account will be conducted by Payoneer.
  • To find out what documents you will need to submit, and how long it will take to complete the KYC process kindly visit the Payoneer KYC page at: Click here to know details
  • The KYC process will be completed by the Payoneer Team. Kindly connect with the customer support team of Payoneer for any queries you might have.
  • Please connect with the customer support team for your queries. Click the “Help & Contact” link on the top of the eBay page.  
  • Yes, GSTIN is compulsory for selling on eBay
  • Sellers are limited in the total number of sold or active listings they can have in any month. This is known as the Selling Limit. Every seller has an overall limit, and there are additional limits for certain types of items. These limits vary by seller and may be lowered if a seller doesn’t meet our seller performance standards. Here’s how they work: 
    • Sellers are limited in the total number of sold or active listings they can have in any month. If an active listing sells, it counts toward the Selling Limit. If the listing ends without the item selling, it does not counts against the Selling Limit.
    • For example, if your Selling Limit is 100 sold and active listings per month, and you create a fixed price listing with a quantity of 100, you’ve reached your limit. But if that listing ends 7 days later and you’ve only sold 10 of the 100 items, you can list 90 more items that month. You can continue this way until you’ve sold 100 items. Once you reach your Selling Limit, you must wait until the beginning of the next month to list additional items.
    • Listings that carry over from one month to the next also apply to this limit. For example, you list 100 Good ‘Til Cancelled items on May 1 and by May 31.  50 of them have sold, your balance will be 50 items on May 31, which you will carry over to June 1.  You’ll only be able to list 50 additional items between June 1 and June 30 in addition to the 50 items carried over from May 31, unless you cancel some of the 50 active Good ‘Til Cancelled listings.
  • You can always find your Selling Limits in Seller Hub, here’s how:
    • Go to the Overview tab of Seller Hub.
    • Scroll down and find the Monthly limits section to view your current limit.
  • If your selling performance and sales metrics are strong, you may be able to have your limits increased – you can always check your performance and sales metrics in Seller Hub or in your Seller Dashboard.
  • When you’re getting close to your monthly limit we will send you a message to let you know.  If your performance has been good, you can request a limit increase directly from within that message, or by writing to customer support team.
  • Each item is counted in the listing. If you have at least one active listing by the end of the month, items in that listing will be taken into account in the Selling Limit for the next month. If you have reached your Selling Limit per a calendar month, you will not be able to create additional listings, raise prices, or add items to your listing until one of the active listings ends, or until the first day of the next calendar month.
  • You can always find your selling limit in Seller Hub, here’s how:
    • Go to the Overview tab of Seller Hub.
    • Scroll down and find the Monthly limits section to view your current limit.
  • In such a case, mention First name in Last name column as well. During KYC verification, once the details are provided (PAN/Aadhar card), the name will be corrected to First Name only.
  • Fields like contact number and email ID can be changed using a two step verification process.
  • Fields like entity name, authorized representative fields etc will have to go through a re-verification process before those details can be changed. 
  • For complete details on the steps required to change registered details, please contact the Payoneer customer support team by visiting https://payoneer.custhelp.com/
  • Yes, they can. However, the account approval team will seek clarification for why a personal account is being used to collect funds of a company type registered account.
  • Yes, the details of your Payoneer Account and eBay Account must match. If they do not match, then the details of your eBay Account will be automatically changed to match the details of your Payoneer Account. 
  • The “synching” described above may however cause delays and restrict your use of your accounts. So please try to ensure that you enter the correct details when registering both of your Payoneer and your eBay accounts.

No. Only one email ID can be used for one registration only. Also, only one bank account can be linked to one Payoneer account.

  • Getting paid for items you’ve sold on eBay is simple. 
  • Your buyers can choose from a range of payment methods, and eBay will manage the end-to-end payments process.
  • You will receive your funds directly in your nominated bank account through Payoneer in Indian Rupees (INR)
  • With eBay – managing payments, you can Schedule Payouts at the frequency you choose (daily, as funds are available, or weekly). 
  • Regardless of how the buyer pays, payouts are initiated Monday through Friday, within 2 business days of when the buyer pays for the item/s. 
  • Payouts are made to your Payoneer account in US dollars. Payoneer will then transfer the funds to your nominated bank account in INR currency.

 

  • eBay will email you when your buyer has paid and it’s time for you to ship your order (you can also check your eBay account for updates). 
  • eBay will deduct the relevant transaction fees from the confirmed buyer payment.
  • The funds from that sale, less applicable transaction fees, will then be sent to your Payoneer Account (within 2 business days). 
  • Payoneer will then transfer the funds to your nominated bank account in the INR currency.
  • Payoneer was founded in 2005 and is head quartered in New York, USA, and has regulatory licences in place for all geographies that it operate in. 
  • In India, Payoneer has RDA (Rupee Drawing Arrangement) and OPGSP (Online Payment Gateway Service Provider) license from the Reserve Bank of India.
  • With eBay Managing Payments, as a seller on eBay you do not have the option to choose any other payment method through which you want to receive the payments, other than through Payoneer.
  • Also, you cannot offer any other payment methods to your buyers.
  • Registering for Payoneer is one of the mandatory steps to complete your eBay seller registration to sell your items and receive payments.
    • With eBay Managed Payments, buyers can use a variety of payment methods such as credit and debit cards, Apple Pay, Google Pay, PayPal, and other locally accepted forms of payment depending on the listing site*. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
  • *Listings made on ebay.com.hk, ebay.com.my, ebay.ph, and ebay.com.sg will not be provided with these payment options.
  • Most non-US buyers can shop and pay on the ebay.com site as they do today. In most cases, the non-US buyer can pay using their locally supported forms of payment.
  • eBay Managed Payments is the only option to receive payments on eBay wherein registering for Payoneer is mandatory.
  • As a seller you cannot choose other ways to receive payments. Irrespective of how your buyer makes payments, the confirmed payments would be transferred to your Payoneer account post-deduction of eBay’s fees. Payoneer would then in turn transfer those payments to your nominated bank account.

Listing

  • You can sell almost anything on eBay, from home décor, home furnishing, bedding, diamond jewelry, fine jewelry, fashion jewelry, gemstones, auto parts, antiques, business and industrial products, mobile and accessories, collectibles, sporting goods, toys, clothing, shoes, accessories and watches. However, some categories require approval to sell, and some require a business account. Also, please review eBay’s individual market regulations and don’t sell products that are prohibited or restricted on eBay.
  • You need a minimum of at least 1 product to start selling on eBay.
  • To get started, go to “Sell” at the top of the eBay home page, and then select “Start selling”. Choose a category for your listing by searching or browsing. The category is the area of the site where your listing will appear. Choose the most relevant category for your item. Here’s a quick introduction to the sections of the form you’ll need to fill out. 
    • — Title: Be clear, complete and descriptive. Your title should include words buyers will search for when looking for your item. Ensure that you use about 60-80 characters and avoid unnecessary or duplicate words.
    • — Item condition: ensure that you select the correct item condition. 
    • –Item specifics: Call out the various specifics of your product. If there are no specifics listed, then go ahead create your own. 
    • — Pictures: Show off your item with vivid pictures. You should always use pictures of the actual item and never copy stock images from the Internet. Add at least  3 – 6 images, taken from different angles. 
    • — Add variations: Instead of creating a number of separate listings for an item that has multiple options, you can create a single listing that includes all the variations you offer. By using multi-variation listings, you can show your buyers all the choices your product is available in for a single insertion fee.
    • — Selling format: You can create an auction-style or fixed price listing.
    • — Pricing and duration: Decide on the starting price or a fixed selling price. Choose how long you want your listing to run on the site.  
    • — Payment and shipping: With eBay managing payments, you do not have to worry about how buyers will pay. Irrespective of how buyers pay, the payments will be received in your eBay account and then transferred via Payoneer to your bank account. Choose the countries you will be shipping to and decide the handling time for shipment. Select appropriate shipping options and specify the right shipping charges or choose to offer free shipping. Specify the correct item location.  
    • — Review and submit your listing: There are several options that can help your item stand out, so choose the options that are right for you. You’ll also see a preview of your listing and a summary of the details including the listing fees. Check everything carefully. Once you’re ready to sell your item, submit your listing.
  • For most items, we recommend a price based on recently sold, similar items – the Terapeak Research Tool uses recent eBay supply, demand and pricing data to help you determine what to sell, when to sell it and at what price. However, how you price your item depends on how you want to sell it, either by auction or fixed price listing on eBay. For auctions, you need to start with the lowest price possible to attract buyers. For fixed-price listings, you can fix prices based on how much profit you want to make.
  • An effective title gives the buyer the most significant information about the listed item.  Here are some tips to write an effective title:
    • When you’re selling to an international market, it is always important to do your research and understand the local buyer behaviour. Use keywords that buyers are likely to search for.
    • Your listing title should be 60 – 80 characters long. Be descriptive and include key details about your item, even if those details are also in your item description. You should also include the kind of search terms you think buyers might use when looking for your item.  
    • Use correct spelling, avoid special characters and words that do not describe your item.
  • To improve your chances of making a sale, you should be accurate with your descriptions, precise in filling out all your item specifics and ensure you don’t leave anything out in your listings. This way, eBay will be able to recognise what you’re selling and display it to the right group of buyers. That’s how you get your customer’s attention. Here are few tips that you can consider:
    • List in the right format
    • List in the right category for your item
    • Write professional title which is 60-80 characters long and describes your item
    • Be as detailed as possible with the item specifics
    • List with the product catalogue where available
    • Add the product identifiers such as MPN/UPC/ISBN etc wherever applicable
    • Provide professional photos   
    • Comply with eBay’s Business policies i.e. set an appropriate handling time, mention the correct item location, choose the appropriate shipping services and offer “Free Shipping” if possible
  • When you have many similar items that have different variations, such as color or size, you can create a single fixed price listing that includes all the variations you offer.
  • Here is how you can create variations for a new listing:
    • Click on “Create listing” on Seller Hub.
    • Select “Single listing” in the drop-down menu.
    • Search for the correct category for the items that you are going to list.
    • On the listing description page, enter all the details.
    • Click on the “Create variation” button.
      • If you don’t see the variation button, this is normally because of two reasons:
        • Listing with variations is not available in this particular category.
        • Variations only work with fixed-price listings. They do not work with auction-style listings. Scroll down the page and select “Fixed price” for the Format in the Selling details section.
  • After clicking on the “Create variation” button, you will see the variation page.
  • Add the attributes that you want to appear on your listing’s page and select options for each attribute according to your stock.
  • Review the variations to make sure your inventory matches exactly with the quantity selected for each variation. You can delete variations for which you don’t have inventory.
  • Add pictures (up to 12 for each variation).
  • Add quantities and price, which can be different for each variation of your item. However, please ensure that your shipping costs are the same.
  • If you have many similar items that have different variations you can list these under multiple variations. Remember that variations can only be applied under Fixed Price listings. 
  • You can usually make changes to your eBay listings, but there are some restrictions depending on what you want to change and when. There’s no fee to revise a listing unless you add a special feature.
  • You can also revise single/multiple listings in Seller hub, here’s how:
    • Go to your “Manage active listings” in Seller Hub.
    • Check the box beside each listing you want to make a change to.
    • Select “Edit” drop down to make your changes.
  • You can end an eBay fixed price listing at any time, but auction listings can only be ended early in certain situations. Here’s how you can end a listing in Seller Hub:
    • Go to the “Manage active listings” page in Seller Hub.
    • Select the checkbox next to the item you want to end.
    • From the dropdown menu, select “End listing”.
  • If an item you list on eBay doesn’t sell, we can automatically relist it for you. You can also relist your item if the buyer didn’t pay, you had to cancel the order, or you had to end the listing early, but in these situations, you must do so manually. When an item is relisted, either automatically or manually, it can take a few hours before it appears on the site. To manually relist an item:
    • In Seller Hub, tick the box beside the listing on the “Manage unsold listings” page and select “Relist”.
  • Keep in mind that fees for any listing upgrades you’ve chosen will apply when an item is relisted manually.
  • Fees for relisting an item are the same as listing the original item.
  • Business policies are important because they let buyers know how they can pay you, how long it will take you to ship an item, the delivery services you offer (including shipping and packaging costs), and whether you accept returns.
  • You can create and manage policies from the business policies dashboard in the “Account” section of “My eBay”
  • You can enhance your listings to help make them stand out by adding certain features, such as a subtitle, or bold font. The fees for these optional listing upgrades vary depending on your item’s price,  the listing format and duration.
  • You add up to 12 photos for each variation absolutely free. 
  • “Domestic shipping” means shipping within the same region as the site on which you choose to list.
  • “International Shipping” means you are willing to ship the item internationally.
    • For example: Suppose you list your item on ebay.com (the US website), you may choose to offer “Free Shipping” under “Domestic Shipping” and under “International Shipping – Worldwide” you may charge USD 20.
    • This would mean that any buyer whose shipping address is within USA would be eligible for free shipping. Any buyer whose shipping address is outside USA would need to bear the shipping cost of USD $20 in addition to the item value.
  • You can choose to exclude specific shipping locations (i.e. regions, countries, PO boxes) from all your listings by using our Exclude shipping locations page. When you apply your shipping exclusions, we’ll block buyers whose primary shipping address is in a location you don’t ship to. You can change this setting in the “Buyer Management” section of your selling preferences.
  • After you create a listing, it should show up in eBay searches within 24 hours. 
  • If your listing is active and more than 24 hours have passed since you completed it, check carefully for typos or errors that might make it unsearchable. Here are some quick checks you can do:
    • Make sure you didn’t misspell anything or run two words together in the item’s title
    • Look for any typos that have accidentally created profanity in your listing – eBay searches will block a listing if it spots profanity.
    • Remove any special characters (! @ / *) from the title
    • See if you’ve created a duplicate listing. If you have, you’ll find a note in the “Selling” section of My eBay or Seller Hub explaining that your listing won’t be available until you’ve received at least one bid on the identical active listing.

Seller Registration

  • Selling globally on eBay means listing items on eBay’s various international marketplaces so that buyers in other countries can see and purchase them.  
  • Choosing to go global increases the number of potential buyers you can reach to sell your items.
  • Selling on eBay has numerous benefits, including:
    • Selling Globally:   Extend your reach across 190 eBay markets like the USA, UK, Australia etc.    
    • Low Set Up Costs:  With free registration, enjoy the benefits of allotted free monthly listings and pay the Final Value Fee when your item sells. 
    • Immediate Payments: Receive payment for your sales in your Payoneer Account within 2 business days after a buyer successfully buys your item/s and checks out.  
    • High Profit Potential: Sell directly to the end consumer and enjoy better profit margins.
    • Seasonal Insulation: Your online shop stays open for business – 24* 7* 365 days a year.
  • Selling on eBay is very simple and easy. Just complete the following steps & you are all set to start selling on eBay.
    • Create an eBay Account & verify your email address,
    • Set up your Selling Account with Payoneer,
    • Sync your eBay and Payoneer Account,

Update your account with your business information i.e. Goods & Services Tax Identification Number (GSTIN) and Importer Exporter Code  (IEC)

  • Click here for a step-by-step guide to create an eBay seller account. You simply need to follow each step and complete all the mandatory fields in order to create your account and start selling globally with eBay. 
  • Remember that you will need to provide the required details and documents and complete the verification steps to successfully link your Payoneer account with your eBay seller account to start selling.
  • In order to start selling on eBay, you would need:
  • Click here for a more in depth, step by step guide on how to create an eBay seller account. You need to follow each step and complete all the mandatory fields in order to create your account and start selling globally with eBay.
  •  No, you can access all eBay sites with a single eBay User ID and password.
  • KYC for your eBay Account will be conducted by Payoneer.
  • To find out what documents you will need to submit, and how long it will take to complete the KYC process kindly visit the Payoneer KYC page at: Click here to know details
  • The KYC process will be completed by the Payoneer Team. Kindly connect with the customer support team of Payoneer for any queries you might have.
  • Please connect with the customer support team for your queries. Click the “Help & Contact” link on the top of the eBay page.  
  • Yes, GSTIN is compulsory for selling on eBay
  • Sellers are limited in the total number of sold or active listings they can have in any month. This is known as the Selling Limit. Every seller has an overall limit, and there are additional limits for certain types of items. These limits vary by seller and may be lowered if a seller doesn’t meet our seller performance standards. Here’s how they work: 
    • Sellers are limited in the total number of sold or active listings they can have in any month. If an active listing sells, it counts toward the Selling Limit. If the listing ends without the item selling, it does not counts against the Selling Limit.
    • For example, if your Selling Limit is 100 sold and active listings per month, and you create a fixed price listing with a quantity of 100, you’ve reached your limit. But if that listing ends 7 days later and you’ve only sold 10 of the 100 items, you can list 90 more items that month. You can continue this way until you’ve sold 100 items. Once you reach your Selling Limit, you must wait until the beginning of the next month to list additional items.
    • Listings that carry over from one month to the next also apply to this limit. For example, you list 100 Good ‘Til Cancelled items on May 1 and by May 31.  50 of them have sold, your balance will be 50 items on May 31, which you will carry over to June 1.  You’ll only be able to list 50 additional items between June 1 and June 30 in addition to the 50 items carried over from May 31, unless you cancel some of the 50 active Good ‘Til Cancelled listings.
  • You can always find your Selling Limits in Seller Hub, here’s how:
    • Go to the Overview tab of Seller Hub.
    • Scroll down and find the Monthly limits section to view your current limit.
  • If your selling performance and sales metrics are strong, you may be able to have your limits increased – you can always check your performance and sales metrics in Seller Hub or in your Seller Dashboard.
  • When you’re getting close to your monthly limit we will send you a message to let you know.  If your performance has been good, you can request a limit increase directly from within that message, or by writing to customer support team.
  • Each item is counted in the listing. If you have at least one active listing by the end of the month, items in that listing will be taken into account in the Selling Limit for the next month. If you have reached your Selling Limit per a calendar month, you will not be able to create additional listings, raise prices, or add items to your listing until one of the active listings ends, or until the first day of the next calendar month.
  • You can always find your selling limit in Seller Hub, here’s how:
    • Go to the Overview tab of Seller Hub.
    • Scroll down and find the Monthly limits section to view your current limit.
  • In such a case, mention First name in Last name column as well. During KYC verification, once the details are provided (PAN/Aadhar card), the name will be corrected to First Name only.
  • Fields like contact number and email ID can be changed using a two step verification process.
  • Fields like entity name, authorized representative fields etc will have to go through a re-verification process before those details can be changed. 
  • For complete details on the steps required to change registered details, please contact the Payoneer customer support team by visiting https://payoneer.custhelp.com/
  • Yes, they can. However, the account approval team will seek clarification for why a personal account is being used to collect funds of a company type registered account.
  • Yes, the details of your Payoneer Account and eBay Account must match. If they do not match, then the details of your eBay Account will be automatically changed to match the details of your Payoneer Account. 
  • The “synching” described above may however cause delays and restrict your use of your accounts. So please try to ensure that you enter the correct details when registering both of your Payoneer and your eBay accounts.

No. Only one email ID can be used for one registration only. Also, only one bank account can be linked to one Payoneer account.

Returns

  • As a seller it is completely at your discretion to decide whether to offer a return or not to your buyer.
  • You need to decide this and specify it clearly during the listing process
  • However, do note that a buyer can always raise a return case, even if your returns policy says that you don’t accept returns. 
  • If the item received by the buyer is Significantly Not As Described (SNAD) as per the listing/description, Faulty or Damaged, then you would need to accept the return. 
  • It is important to note that a seller is responsible for ensuring compliance with consumer protection laws regarding returns and refunds. Please read the complete eBay Money Back Guarantee policy here : https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
  • Choosing to not offer a returns policy, may result in buyers being suspicious about the product quality and the listing. 
  • Buyers may assume that the will not get any resolution/customer support from you if the item fails to match the listing description. This may also lead Buyer’s to open return cases with eBay in order to get their money back from you.  
  • You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return.
  • This may depend on a number of factors. However, you can choose to offer any of the following return policies:
    • No returns
    • 30-day buyer-paid returns
    • 30-day free returns
    • 60-day buyer-paid returns
    • 60-day free returns
  • Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options.
  • Follow the steps below to set your return rules:
    • Go to your Returns preferences.
    • Under “Send a refund”, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with.
    • Choose the return reasons when this rule will apply.
    • Under “Approve a return”, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with.
    • Choose the return reasons when this rule will apply.
  • Changes to your return rules will automatically apply to all future return requests but won’t apply to returns already in progress.
  • When returning an item, it’s the buyer’s responsibility to ensure that it’s packed properly and protected during shipping. If the item is damaged while it’s being returned to you, you may be entitled to offer them a reduced refund. See our Partial refund guidelines for more details.
  • Once you’ve accepted a return, the buyer should send the item back to you as soon as possible. If we don’t see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Keep in mind that some returns can remain open for up to 35 business days.
  • As a seller you need to ensure that your listings fulfil all of the following which will help you have the lowest rates of returns:
  • A clear description is written about the item.
  • Ensure that the product details are listed clearly and comprehensively.
  • Sizing charts are provided to give sizing clarity.
  • The listing includes good and clear photos (that are not misleading) including zoomed photos and photos from multiple angles.
  • Buyers’ queries are responded to quickly and comprehensively.
  • Listening to buyer feedback to improve your listings.
  • Ensuring that good quality packing, reputable suppliers and reliable logistic providers are used.
  • Buyers are provided with tracking details within specific timelines.
  • Information on the returns policy is clearly set out in the description.
  • Always keep your buyer updated & stay connected with them to solve their concerns.

Shipping

  • When a buyer purchases more than one item from you, you can combine their purchases into one invoice. It will save you time, and you can offer the buyer a shipping discount.
  • You can enable combined invoices and payments by following these steps:
    • Go to Manage shipping settings.
    • Select Edit next to Combined Payments.
    • Check the box beside Allow buyers to send one combined payment for all items purchased.
    • Select Save.
  • You can only communicate with a buyer if he/she is your “transacting partner” i.e. an eBay user that has committed to purchasing your item but is yet to pay for it.  
  • Here’s how you can contact your transacting partner:
    • In My eBay, select Sold – click on “Contact Buyer” option available on the right-hand side  
    • In Seller Hub, select Orders 
    • Find the items for which you’re wanting to contact the buyer
    • Click on the drop-down available under the “Actions” tab
    • Click on “Contact Buyer”
  • Handling time is the number of business days between when you receive payment for an item and when your package is scanned by your shipping carrier.
  • When you list your items, please consider how you set handling time. Buyers are most interested in reliable estimates and your handling time factors into the estimated delivery date that eBay shows on your listings to the buyer. We recommend that you are realistic about what is achievable for you and your business.
  • Handling time is the commitment you make to get your package to buyers on time. It sets expectations and distinguishes your listings from those with longer handling times. Be sure to set a handling time you know you can meet.
  • You have the power to set your own handling time, and when you meet or beat your handling times, you will be demonstrating great customer service and maintaining your on-time shipping performance.
  • Handling time is measured in business days with the option for you to include Saturdays and/or Sundays if you ship on those days. The handling time clock begins when you receive payment from your buyer and ends when your carrier scans the package.
  • In the case of 1-day handling, your sold item needs to have an acceptance scan by the following day at 11:59:59 p.m. in your local time zone. (Remember as an “Indian Cross Border Trade” seller you are listing on the local sites of eBay of other countries. So here the local time would mean as per the site on which you have listed the item and not India).

The cost of shipping depends on the carrier/logistic service provider chosen by you to ship your items. As a seller, it is important that you decide on the shipping even before you choose to list your items on the site. Generally, a shipping cost is calculated based on the shipping method chosen by the buyer and other factors such as:

  • Handling and special fees (if any)
  • Delivery time (one-day, two-day, overnight, etc.)
  • Buyer’s location
  • Product weight
  • Packaging material
  • Package tracking
  • Dimensions of your package/box/container

International shipping costs include tariffs and taxes that may slightly increase shipping costs compared to local or national shipping.

You can also use the shipping service under eBay Global Shipping which is a single window shipment solution supported by reputed Logistic Service Providers. This is a shipment facilitation service designed for the benefit of Indian CBT Sellers who ship their products out of the country (Exports).

You can also use our shipping calculator to estimate how much it will cost to ship your item.

  • We recommend that you set up the handling time every time you are creating a listing through the Sell Your Item (SYI) form – OR – 
  • To make your shipping speeds more visible and help improve your sales, you can set your shipping preferences for the days of the week you ship and your handling time. – OR –

You can create and manage policies from the business policies dashboard in the Account section of My eBay.

  • The estimated delivery is calculated based on the following:
    • The date the buyer pays for the item (the day payment is received is considered day 0).
    • The buyer’s proximity to the item’s location.
    • The seller’s handling time.
    • The shipping service selected.
    • Other factors may be included, like the seller’s shipping history.
  • This allows eBay’s tracking service to track the package and provide timely status updates to buyers and sellers. 
  • It helps reduce contacts and Item not Received (INR) claims to sellers and eBay support.
  • It helps to resolve claims.
  • It provides transparency and a great shipping experience for our buyers.

There are several benefit of shipping via trackable shipping service such as:

  • Better efficiency
        • Sellers who upload tracking information spend less time answering shipping questions from buyers.
  • Better protection
        • Uploading tracking information can provide important documentation to protect sellers during dispute resolution.
  • Improved buyer experience and confidence
        • Buyers can more easily determine when their item will arrive, and you fulfill their expectation of an online business.
  • Better metrics
      • Buyers are more satisfied and tend to leave higher feedback when they can track their purchases. Uploading tracking also helps you qualify for automatic 5-star shipping time ratings, and when you meet your on-time shipping metric it helps you qualify as a Top Rated Seller.
  • The Shipping options available to you are:
    • Domestic Shipping
      • For example: If you list on eBay USA and the buyer’s shipping location is also USA, then the transaction would be considered Domestic.
    • International Shipping

For example: If you list on eBay USA and the buyer’s shipping location is outside USA, then the transaction would be considered International.

Recommended shipping policies

Shipping Service to US

Estimated Delivery

Economy Shipping

Mail Service from India

14 to 27 business days

Economy shipping from outside US

11 to 23 business days

Standard Shipping

Standard shipping from India

5 to 12 business days

Standard shipping from outside US

5 to 10 business days

Expedited Shipping

Expedited shipping from India

3 to 9 business days

Expedited shipping from outside US

1 to 4 business days

  • Expedited Shipping means a shipping service that is faster than the standard services. This usually means delivery within 3 business days in the USA.
  • No, we do not make it compulsory for you to sell on other eBay sites. You can choose to list your products only in eBay USA. However, you can increase your sales by reaching to millions of users across the globe by selling across the other eBay marketplaces as well.
  • Shipping Insurance is not compulsory but it advisable.
  • Here are some tips on packing your items:
    • Choose a container that’s slightly larger than your item, so you can cushion it with packing material on all sides.
    • Surround your item with bubble wrap, packing peanuts, foam, or paper (so there’s no room for things to move around).
    • Use clear or brown packaging tape, eBay’s own branded tape, reinforced packing tape, or paper tape, which should be at least 2 inches wide.
    • Don’t use masking tape, cellophane tape, cord, string, or twine.
    • Tape the opening of the box and reinforce all seams and edges.
    • Clearly label the package and include a return address.
    • If you’re reusing a box (although this is not advisable), cover any previous labels and cross out any previous addresses with a black marker.
  • No, sellers need to arrange for the shipping and packaging supplies by themselves. 
  • No, Handling Time cannot be edited once the item has been purchased. You need to make sure that the appropriate handling time is added before listing the item.
  • If the item has already been purchased it would be best that you communicate with your buyer and explain them on the reason for the delay.
  • Do keep in mind that missing the handling time has a negative impact on your seller performance
  • You can hire a courier service to ship your items. 
  • Many of the courier companies even offer free pickup, which you can use to reduce your transportation costs. 
  • You can easily choose between and engage various Logistic Service Providers throughhttps://www.ebayglobalshipping.com/  
    • Note: You need to qualify to use shipping services under eBay Global Shipping (EGS.
  • The cost of shipping depends on the carrier/logistic service provider chosen by you to ship your items. As a seller, it is important that you decide on the shipping even before you choose to list your items on the site. Generally, a shipping cost is calculated based on the shipping method chosen by the buyer and other factors such as:
    • Handling and special fees (if any)
    • Delivery time (one-day, two-day, overnight, etc.)
    • Buyer’s location
    • Product weight
    • Packaging material
    • Package tracking
    • Dimensions of your package/box/container
    • International shipping costs include tariffs and taxes that may slightly increase shipping costs compared to local or national shipping.
  • eBay Global Shipping –is a “single window” platform used by reputable Logistic Service Providers. This is a shipment facilitation service designed for the benefit of Indian CBT Sellers who want to export this products.
  • eBay Global Shipping provides shipping calculator to help you to estimate how much it will cost to ship your item.

Payments

  • Getting paid for items you’ve sold on eBay is simple. 
  • Your buyers can choose from a range of payment methods, and eBay will manage the end-to-end payments process.
  • You will receive your funds directly in your nominated bank account through Payoneer in Indian Rupees (INR)
  • With eBay – managing payments, you can Schedule Payouts at the frequency you choose (daily, as funds are available, or weekly). 
  • Regardless of how the buyer pays, payouts are initiated Monday through Friday, within 2 business days of when the buyer pays for the item/s. 
  • Payouts are made to your Payoneer account in US dollars. Payoneer will then transfer the funds to your nominated bank account in INR currency.

 

  • eBay will email you when your buyer has paid and it’s time for you to ship your order (you can also check your eBay account for updates). 
  • eBay will deduct the relevant transaction fees from the confirmed buyer payment.
  • The funds from that sale, less applicable transaction fees, will then be sent to your Payoneer Account (within 2 business days). 
  • Payoneer will then transfer the funds to your nominated bank account in the INR currency.
  • Payoneer was founded in 2005 and is head quartered in New York, USA, and has regulatory licences in place for all geographies that it operate in. 
  • In India, Payoneer has RDA (Rupee Drawing Arrangement) and OPGSP (Online Payment Gateway Service Provider) license from the Reserve Bank of India.
  • With eBay Managing Payments, as a seller on eBay you do not have the option to choose any other payment method through which you want to receive the payments, other than through Payoneer.
  • Also, you cannot offer any other payment methods to your buyers.
  • Registering for Payoneer is one of the mandatory steps to complete your eBay seller registration to sell your items and receive payments.
    • With eBay Managed Payments, buyers can use a variety of payment methods such as credit and debit cards, Apple Pay, Google Pay, PayPal, and other locally accepted forms of payment depending on the listing site*. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
  • *Listings made on ebay.com.hk, ebay.com.my, ebay.ph, and ebay.com.sg will not be provided with these payment options.
  • Most non-US buyers can shop and pay on the ebay.com site as they do today. In most cases, the non-US buyer can pay using their locally supported forms of payment.
  • eBay Managed Payments is the only option to receive payments on eBay wherein registering for Payoneer is mandatory.
  • As a seller you cannot choose other ways to receive payments. Irrespective of how your buyer makes payments, the confirmed payments would be transferred to your Payoneer account post-deduction of eBay’s fees. Payoneer would then in turn transfer those payments to your nominated bank account.

Selling Fee & Invoice

    • Whenever you list an item or make a sale, you will be charged fees by eBay. eBay’s fees can loosely fall in to 2 major categories:
  • 1) Mandatory Fees:
    • Insertion Fees – When you list an item on eBay, you may be charged a listing (or insertion) fee. You will receive 250 Zero Insertion Fee listings every month on ebay.com site. You will be charged US$ 0.35 for each listing once the 250 Zero Insertion Fees have been used up.
    • Final Value Fees – eBay charges Final Value Fees when your items sell. This fee is usually paid at the end of the transaction and is calculated as a percentage of the total amount of the sale.   The total amount of the sale includes the item price and shipping service selected by the buyer, sales tax, and any other applicable fees plus a fixed order fee of US$0.30 per order. Also note that additional international fees and currency conversion charges may apply depending on your eBay registered address. 
      • Example:
      • For an Auction-style listing (international fees & currency conversion charges not added in this example) : 
        • You’re selling the latest version of a smartphone in a used condition with a 10-day auction duration. You select a starting price of $199, with a “Buy It Now” price of $400, and you offer free shipping.
        • You’ve already used your allocation of zero insertion fee listings this month. You are meeting our performance expectations.
        • The item sells immediately for the Buy It Now price of $400. So since you aren’t charging the buyer for shipping or any other costs, $424 is the total amount of the sale (includes 6% sales tax).
        • Your total fees for this item:
          • Insertion fee – $0.35
          • Final value fee (12.55% of $424 + $0.30) – $53.51
          • Total fees – $53.86
          • You make $346.14, or approximately 87% of the sale price, not including shipping costs.
  • 2) Optional Fees 

These fees will apply depending on the eBay services you select. These include (but are not limited to):

  • Optional Listing Upgrades – Optional upgrades help your listings to stand out. You’ll pay a fee for these, regardless of whether your item sells or not.
  • eBay Stores Fees – When you have an eBay Store Subscription, you get more listings with Zero Insertion Fees and pay lower Final Value Fees, compared to selling without an eBay Store. Depending on the store level chosen, you would be charged the Subscription Fee monthly.

Promoted Listing Fees – If you choose to promote your listing via an advert (ad), you will pay a fee for the ad (which is a percentage of a sale price) when a customer clicks or taps on your ad and then buys the item within 30 days. You will only be charged the Promoted Listing Fee for the ad if your item sells.

  • With eBay Managed Payments, your selling fees and other charges are deducted automatically from your available funds before your funds are paid out to you.
  • No, instead of paying a separate fee for payment processing to a third party, we will be charging one simple and easy to calculate Final Value Fee rate.
  • You can find a record of your fees and credits in your monthly Financial Statement, or by downloading a Transaction Report. These are both available in Seller Hub. 
  • Your Financial Statements are also available in the “Payments” section of Seller Hub, under the “Account” tab in My eBay.
  • Our goal is to create a simpler, more streamlined fee structure. 
  • Previously, for each sale you had to pay a separate “payment processing fee” to a third-party based on the total amount of the sale, including tax. 
  • Now, the new Final Value Fee is calculated on the total amount of the sale, inclusive of tax via eBay. Unlike third-party payments processors, in the event of a full refund or cancellation, the variable percentage portion of the final value fee will generally be returned to the seller, while eBay will retain only the per order fee of US$0.30.
  • Please note that the tax rate used to calculate the Final Value Fee is based on the buyer’s location, – not the seller’s location.
  • These fees reflect increased costs associated with international transactions. 
  • The International Fee is for facilitating the transaction over international borders.
  • The Seller Currency Conversion Charges relates to foreign exchange rates applicable to the conversion of currencies.
  • An international transaction may not incur a currency conversion charge, and vice versa.
  • With eBay Managing Payments, your fees will be automatically deducted from your available funds. Hence there would no additional invoices sent to you to be paid
  • However, you can check the invoice details in your Seller Hub  – Payment Tab.

Seller Performance

  • Based on your seller account performance, you will be given a   seller level which can be:
    • eBay Top Rated: this means that you are one of the best sellers on eBay, providing an exceptional quality of customer service as well as meeting the minimum sales requirements for this level. 
    • Above Standard: this means that you are meeting our minimum standard for sellers and are looking after your customers well.
    • Below Standard: this means that you are not meeting one or more of our minimum requirements for customer service quality.
  • Your seller level is assessed on the 20th of each month based on:
    • Your sales history; and
    • Quality of service you have provided to your customers.
  • Transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation impact your seller level and performance.

Seller level

eBay Top Rated

(% of Transactions in past 3 months)

Above Standard

(% of Transactions in past 3 months)

Below Standard

(% of Transactions in past 3 months)

Transaction defect rate

0.50%

2%

Above 2%

Closed Cases without seller resolution

0.30%

0.30%

Above 0.30%

Late shipment Rate

3%

7%

Above 7%

Tracking uploaded on time and validated

5%

NA

NA

  • To become a “Top Rated Seller”, you must meet the following guidelines:
  • an eBay account that’s been active for at least 90 days.
  • 100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
  • a defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
  • cases closed without seller resolution less than or equal to 0.3%, with two or fewer cases.
  • a late shipment rate less than or equal to 3%, with five or fewer late shipments.
  • tracking uploaded within your stated handling time, and carrier validation for at least 95% of transactions to US buyers.
  • Once you meet these requirements, we will be automatically upgrade you to the Top Rated seller status at your next evaluation.
  • Service Metrics provide you with data on the percentage of your transactions that result in ‘Item Not As Described’ return requests and ‘Item Not Received’ requests from buyers. 
  • Peer Benchmarks are an indicator of how you are doing in these areas compared to other sellers who sell similar items.
  • Service Metrics are evaluated on the 20th of each month.
    • Sellers with 400 or more transactions during the last 3 months: You will be evaluated on your transactions over that three-month period.
    • Sellers with fewer than 400 transactions during the last 3 months: You will be evaluated on your transactions over the previous 12-month period.
  • You can monitor your Service Metrics and Peer Benchmarks on your service metrics dashboard in Seller Hub.
    • Click on “Performance Tab” in Seller Hub
    • Under “Performance Tab”, click on “Service Metrics”
  • Service Metrics Include:
    • How often you receive return requests for “Items Not As Described”.
    • How often you receive buyer requests for “Items Not Received”.
    • Peer Benchmarks comparisons of those rates to similar sellers.
    • Insights into why your buyers are making “Item Not As Described” or “Items Not Received” requests.
    • Tips to help reduce rates of these requests.
  • If you are evaluated as being subject to “Very High Rates”, the following may apply to your listings on the eBay sites and in the categories or shipping categories where the Very High evaluation applies:
    • Item Not As Described: An additional 5% Final Value Fee will apply to listings in the categories where you are currently evaluated as Very High. 
      • Note: This additional 5 % Final Value Fee is calculated on the total amount of the sale, including shipping.
      •  Final Value Fee Discounts, including Top Rated Seller discounts, do not apply to this additional fee. See our selling fees article for more information on how final value fees are calculated.
    • Item Not Received: Time automatically added to buyer-facing delivery estimates for the shipping categories where you are currently evaluated as Very High.
  • These consequences will not be applied once your rating improves, and you are no longer evaluated as being subject to “Very High Rates”.
  • The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. 
  • The chart can help you determine areas where you can improve customer service to increase sales, earn discounts, or other benefits.
  • A Positive Feedback percentage is calculated based on the total amount of positive and negative feedback that have been received for transactions in the last 12 months.
  • This will exclude repeat feedback from the same buyer for purchases done within the same calendar week.
  • Neutral Feedback is not taken into account and has no impact on the Feedback Scores but that does not mean they should be overlooked when sellers are trying to improve their customer services.
  • If you feel that the Neutral/Negative Feedback Score received is unfair, you can either:
    • Send a feedback revision request to your buyer to revise their feedback. However, make sure that you have communicated with the buyer and resolved their concerns first; or
    • If you have evidence to prove that the feedback is unfair, you can appeal to eBay to have it removed. Keep in mind that an appeal for removal of a Neutral/Negative Feedback Score needs to be done within 90 days from the date the buyer has left you the feedback.

eBay Store

  • Subscribing for an eBay store opens up access to more free listings and various tools that will help you succeed in your business. 
  • Crucially, all your listings will appear in one place – so for each buyer that visits, you have a greater chance of making multiple sales

 

  • Subscribing for an eBay store will allow you to enjoy several key benefits:
    • Save on additional free listings & get lower Final Value Fees. 
    • Drive buyer traffic to your listings.
    • Enjoy access to various tools that will help to optimize your listings and build your business.
    • Take “Time Away” without losing sales.
    • Get “Free Access**” to the “Terapeak Research Tool” – sourcing insights – ** Only applicable to Basic, Premium, Anchor and Enterprise Stores. 
    • Create your own brand and get a unique URL for your store to keep up with regular & new buyers.
  • No, one eBay account can have only one eBay store.
  •  Hence it is important for you to decide on the type of store and the eBay site on which you would want to open your eBay store.
  • Store Subscriptions and their levels vary depending upon the eBay site that you choose to open your eBay store on. 
  • Below are the Store Subscription levels for eBay USA.:
    • Starter Store
    • Basic Store
    • Premium
    • Anchor
    • Enterprise
  • If you currently sell less than 50 items each month you probably don’t need an eBay Store Subscription. As you sell more items, you may want a place to organize and manage your inventory on eBay.
  • Consider these general guidelines to determine the best Store Subscription for your needs.
    • Starter Store: Best for sellers who have a handful of products and want a storefront to brand and promote their business.
    • Basic Store: Unlocks more Zero Insertion Fee listings, Final Value Fee Discounts, and offers a coupon for eBay-branded shipping supplies each quarter.
    • Premium Store: If you have an extensive product assortment, a Premium Store Subscription gives you substantially more Zero Insertion Fee listings.

Anchor or Enterprise Store: For high volume sellers who have an extensive product catalog or are running a business that would benefit from dedicated customer support.

  • First, decide what subscription level you want: Starter, Basic, Premium, Anchor, or Enterprise. When you have chosen your package, here’s how to open your store:
    • Go to Choose a Store Subscription.
    • Find the eBay Store type you’d like to subscribe to and choose Select and review.
    • Select the subscription term (yearly or monthly) and enter a name for your eBay Store.

Select Submit order to purchase the eBay Store subscription.

  • For more information about “store categories” visit: Store Categories
  • You can organize your listings using up to 300 store categories. Your Store category total includes the sum of all level 1, level 2, and level 3 categories. 
  • For example, you could have 300 level 1 categories or 30 level 1 categories with 10 subcategories each. 
  • Please note: eBay automatically creates a default level 1 category named “Other Items” that can’t be edited and does count toward the 300 category limit.
  • Select the Marketing tab in Seller Hub.
  • Select Store Categories on the left-hand side.
  • Select Add Categories to add up to 5 categories that best fit the items you’re selling.
  • Select Save.
  • You can change your logo, Store name, About, and more at any time by going to the Edit Store link.
  • Yes, you can add your logo, a billboard image and a description to give your store a more professional finish. Learn how to customize your store.
  • When you first subscribe, you will choose between automatic monthly or yearly renewals. For either option, we charge the subscription fee on a monthly basis. 
  • Keep in mind that the store subscription levels & applicable fees vary from site to site. Mentioned here is the store fee structure for eBay.com

Store Type

Store subscription fee per month

Monthly renewal (US$)

Yearly renewal (US$)

Starter

$7.95

$4.95

Basic

$27.95

$21.95

Premium

$74.95

$59.95

Anchor

$349.95

$299.95

Enterprise

Currently unavailable

$2,999.95

  • If you no longer want to keep your eBay Store open, we can help you close it. Before deciding to close your store, keep in mind:
    • If you’re going to be away for a while, you can put your eBay Store on vacation instead of closing it.
    • You can change your subscription level if your business’s needs have changed
    • All your current auction-style listings will remain active until their ending date is reached or until your items are sold. Active fixed price listings may be subject to standard fees after you close your eBay Store

You are subject to the Terms of Service you agreed to when you signed up for eBay Store

  • Yes. You can get lower fees and additional business tools by upgrading your store to a higher level, or change your renewal cycle to a yearly subscription, if you currently have a monthly subscription. Learn how to change your Store Subscription level.

Promotion

  • Promoted Listings puts your merchandise in front of more buyers when they’re actively searching and shopping on the eBay network, increasing item visibility and helping to improve the likelihood of a sale.
  • Promoted Listings are currently available to Above Standard and Top Rated eBay sellers with recent sales activity. 
  • Sellers can promote fixed price listings for most categories except for Vehicles, Real Estate, Everything Else, and some Travel categories. 
  • Auction and Auction Buy It Now listings are not eligible at this time. 
  • When you create a Promoted Listings campaign, only listings that are eligible for the service will appear in your selection view.
  • You can access Promoted Listings from the Seller Hub, the Marketing tab in Seller Hub, the Active Listings page, My eBay, and through the advanced listing tool. 
  • Click here to know more.
  • A Promoted Listings fee is charged based on the ad rate selected by the seller.  
  • Ad rate is calculated as a percentage of the item’s final sale price (excluding shipping and taxes) and is only charged when a buyer clicks on the promoted listing and purchases the promoted item within 30 days of that click. 
  • The Promoted Listing fee is based on the ad rate that was in effect when the promoted listing was last clicked.
  • The Promoted Listings fee is additional to the other eBay listing and selling fees. 
  • All fees appear in your Payments tab or on your monthly eBay invoice, which sellers can download (see Selling Fee and Invoice FAQ)
  • Promoted Listings may appear throughout the eBay network, including in desktop and mobile search results, and product pages. 
  • Placement and ranking of Promoted Listings are influenced by a variety of factors, including ad rate, quality, relevancy, and competing listings.
  • No. The Promoted Listings ad fee is only charged when a buyer clicks on your promoted listing and purchases that same item within 30 days of that click.
  • Recommended listings are those with the highest potential to benefit from being promoted, due to the marketplace trends like buyer demand and the competition in the item’s category. eBay recommends that you can promote the Recommended listings first, although you can still promote any of your eligible listings for greater visibility.
  • Promoted Listings helps boost your items’ visibility by showing them in prominent places on eBay, including in search results and product detail pages and  on the eBay network. 
  • However, do remember that because you cannot edit the look and feel of the listing, optimizing your listings for Best Match remains an important recommended best practice. High Quality listings have a higher potential to get more clicks and ultimately more sales.
  • Your promoted listings may appear anywhere your listing is eligible for sale.
  • Yes. You can promote any eligible listings that have a Promotions Manager offer or a Best Offer on the particular listing.
  • No. An individual listing will only appear once in the same set of search results. If your listing is promoted, it will either appear as a Promoted Listing or an Organic listing, depending on which one ranked highest for the buyer’s search query. 
  • Your Promoted listing will only be shown if it needed the boost to rank higher than its organic counterpart.
  • Promoted Listings do not show listings that are not active—whether sold, expired, or ended. If an item was previously promoted and has sold, expired or ended and you ‘Sell Similar’ or relist that item, it will be automatically promoted and inherit its previous Promoted Listings settings.
  • Note: Multi-quantity Good ‘Til Cancelled listings remain promoted until removed from their campaigns.
  • We measure the 30-day sales attribution window from the last click received and charge based on the ad rate in effect at the time of the click closest to the sale.
  • Example: If a buyer clicks on the same Promoted Listing three times before making a purchase, you will be charged the ad rate in effect for the click closest to the sale. In this case, that would be the ad rate in effect at the time of the buyer’s third click.
  • It’s a quick and simple tool to use that allows you to market your products like a professional.   
  • With Promotions Manager, you can create various promotions for “Fixed Price Format” listings and draw your buyers’ attention to a set of items by offering discounts on those items’ regular sales price.
  •  Promotions Manager is included for free with any Store Subscription.
  • You will be able to find it in the Marketing Tab of Seller Hub.
  • If you have a Store Subscription, then you can use Promotions Manager.
  • You can create different types of promotions such as Order size discounts, Markdown sale events, Shipping discounts, Coded Coupons & Volume Pricing. Click here to learn more.
  • The easiest way to make sure the promotion is set up the way you want, is to preview the offer. 
  • To preview the offer, click the More tab under the promotion. 
  • You can preview the link for any scheduled promotions and to review any possible issues. If the promotion is live, you can also view the targeted URL link. This link will allow you to see the offer as a buyer would.
  • Go to Marketing in Seller Hub.
  • Select Promotions on the left side of the page.
  • Select Create a promotion.

Choose Sale event + markdown.

  • Buyers may see a special strike-through price and sale logo in the following places:
    • View Item Page (plus a Free Shipping logo if offered).
    • Similar items promoted on the bottom of other sellers’ View Item Pages.
    • Seller Email Marketing (plus a Free Shipping logo if offered).
    • eBay Stores Promotion Boxes.
    • In-Store search (this is the search within a particular store).
    • Items I’m Watching (if the item has gone on sale after it was added to the buyer’s watch list).
    • Items I’m Watching Ending Soon Email.
    • In all other areas, the “Sale Price” will be displayed as the BIN (Buy It Now) price (including in the main eBay search results).
  • For items to be eligible for Seller Hub Promotions, your listing must be in fixed-price format with Buy It Now pricing.
  • The promotion will remain active on your promotion dashboard, however if the item does not have quantity, we will not show the item in the promotion. Once the item has active quantity it will show in the promotion again.
  • Codeless Coupon offers give you the ability to offer exclusive coupons to buyers of your choosing. 
  • Once a promotion is created, a link is generated for you to share with your customers. The coupon is hidden from general search, and only buyers who have access to the link will be able to take advantage of the promotion.
  • If you do a large amount of cross border trade and would like your offers to appear on other sites, you will have to create them separately on those sites.
  • Note: Offers will only appear on the eBay site where you used Promotions Manager.

  • You can sell almost anything on eBay, from home décor, home furnishing, bedding, diamond jewelry, fine jewelry, fashion jewelry, gemstones, auto parts, antiques, business and industrial products, mobile and accessories, collectibles, sporting goods, toys, clothing, shoes, accessories and watches. However, some categories require approval to sell, and some require a business account. Also, please review eBay’s individual market regulations and don’t sell products that are prohibited or restricted on eBay.
  • You need a minimum of at least 1 product to start selling on eBay.
  • To get started, go to “Sell” at the top of the eBay home page, and then select “Start selling”. Choose a category for your listing by searching or browsing. The category is the area of the site where your listing will appear. Choose the most relevant category for your item. Here’s a quick introduction to the sections of the form you’ll need to fill out. 
    • — Title: Be clear, complete and descriptive. Your title should include words buyers will search for when looking for your item. Ensure that you use about 60-80 characters and avoid unnecessary or duplicate words.
    • — Item condition: ensure that you select the correct item condition. 
    • –Item specifics: Call out the various specifics of your product. If there are no specifics listed, then go ahead create your own. 
    • — Pictures: Show off your item with vivid pictures. You should always use pictures of the actual item and never copy stock images from the Internet. Add at least  3 – 6 images, taken from different angles. 
    • — Add variations: Instead of creating a number of separate listings for an item that has multiple options, you can create a single listing that includes all the variations you offer. By using multi-variation listings, you can show your buyers all the choices your product is available in for a single insertion fee.
    • — Selling format: You can create an auction-style or fixed price listing.
    • — Pricing and duration: Decide on the starting price or a fixed selling price. Choose how long you want your listing to run on the site.  
    • — Payment and shipping: With eBay managing payments, you do not have to worry about how buyers will pay. Irrespective of how buyers pay, the payments will be received in your eBay account and then transferred via Payoneer to your bank account. Choose the countries you will be shipping to and decide the handling time for shipment. Select appropriate shipping options and specify the right shipping charges or choose to offer free shipping. Specify the correct item location.  
    • — Review and submit your listing: There are several options that can help your item stand out, so choose the options that are right for you. You’ll also see a preview of your listing and a summary of the details including the listing fees. Check everything carefully. Once you’re ready to sell your item, submit your listing.
  • For most items, we recommend a price based on recently sold, similar items – the Terapeak Research Tool uses recent eBay supply, demand and pricing data to help you determine what to sell, when to sell it and at what price. However, how you price your item depends on how you want to sell it, either by auction or fixed price listing on eBay. For auctions, you need to start with the lowest price possible to attract buyers. For fixed-price listings, you can fix prices based on how much profit you want to make.
  • An effective title gives the buyer the most significant information about the listed item.  Here are some tips to write an effective title:
    • When you’re selling to an international market, it is always important to do your research and understand the local buyer behaviour. Use keywords that buyers are likely to search for.
    • Your listing title should be 60 – 80 characters long. Be descriptive and include key details about your item, even if those details are also in your item description. You should also include the kind of search terms you think buyers might use when looking for your item.  
    • Use correct spelling, avoid special characters and words that do not describe your item.
  • To improve your chances of making a sale, you should be accurate with your descriptions, precise in filling out all your item specifics and ensure you don’t leave anything out in your listings. This way, eBay will be able to recognise what you’re selling and display it to the right group of buyers. That’s how you get your customer’s attention. Here are few tips that you can consider:
    • List in the right format
    • List in the right category for your item
    • Write professional title which is 60-80 characters long and describes your item
    • Be as detailed as possible with the item specifics
    • List with the product catalogue where available
    • Add the product identifiers such as MPN/UPC/ISBN etc wherever applicable
    • Provide professional photos   
    • Comply with eBay’s Business policies i.e. set an appropriate handling time, mention the correct item location, choose the appropriate shipping services and offer “Free Shipping” if possible
  • When you have many similar items that have different variations, such as color or size, you can create a single fixed price listing that includes all the variations you offer.
  • Here is how you can create variations for a new listing:
    • Click on “Create listing” on Seller Hub.
    • Select “Single listing” in the drop-down menu.
    • Search for the correct category for the items that you are going to list.
    • On the listing description page, enter all the details.
    • Click on the “Create variation” button.
      • If you don’t see the variation button, this is normally because of two reasons:
        • Listing with variations is not available in this particular category.
        • Variations only work with fixed-price listings. They do not work with auction-style listings. Scroll down the page and select “Fixed price” for the Format in the Selling details section.
  • After clicking on the “Create variation” button, you will see the variation page.
  • Add the attributes that you want to appear on your listing’s page and select options for each attribute according to your stock.
  • Review the variations to make sure your inventory matches exactly with the quantity selected for each variation. You can delete variations for which you don’t have inventory.
  • Add pictures (up to 12 for each variation).
  • Add quantities and price, which can be different for each variation of your item. However, please ensure that your shipping costs are the same.
  • If you have many similar items that have different variations you can list these under multiple variations. Remember that variations can only be applied under Fixed Price listings. 
  • You can usually make changes to your eBay listings, but there are some restrictions depending on what you want to change and when. There’s no fee to revise a listing unless you add a special feature.
  • You can also revise single/multiple listings in Seller hub, here’s how:
    • Go to your “Manage active listings” in Seller Hub.
    • Check the box beside each listing you want to make a change to.
    • Select “Edit” drop down to make your changes.
  • You can end an eBay fixed price listing at any time, but auction listings can only be ended early in certain situations. Here’s how you can end a listing in Seller Hub:
    • Go to the “Manage active listings” page in Seller Hub.
    • Select the checkbox next to the item you want to end.
    • From the dropdown menu, select “End listing”.
  • If an item you list on eBay doesn’t sell, we can automatically relist it for you. You can also relist your item if the buyer didn’t pay, you had to cancel the order, or you had to end the listing early, but in these situations, you must do so manually. When an item is relisted, either automatically or manually, it can take a few hours before it appears on the site. To manually relist an item:
    • In Seller Hub, tick the box beside the listing on the “Manage unsold listings” page and select “Relist”.
  • Keep in mind that fees for any listing upgrades you’ve chosen will apply when an item is relisted manually.
  • Fees for relisting an item are the same as listing the original item.
  • Business policies are important because they let buyers know how they can pay you, how long it will take you to ship an item, the delivery services you offer (including shipping and packaging costs), and whether you accept returns.
  • You can create and manage policies from the business policies dashboard in the “Account” section of “My eBay”
  • You can enhance your listings to help make them stand out by adding certain features, such as a subtitle, or bold font. The fees for these optional listing upgrades vary depending on your item’s price,  the listing format and duration.
  • You add up to 12 photos for each variation absolutely free. 
  • “Domestic shipping” means shipping within the same region as the site on which you choose to list.
  • “International Shipping” means you are willing to ship the item internationally.
    • For example: Suppose you list your item on ebay.com (the US website), you may choose to offer “Free Shipping” under “Domestic Shipping” and under “International Shipping – Worldwide” you may charge USD 20.
    • This would mean that any buyer whose shipping address is within USA would be eligible for free shipping. Any buyer whose shipping address is outside USA would need to bear the shipping cost of USD $20 in addition to the item value.
  • You can choose to exclude specific shipping locations (i.e. regions, countries, PO boxes) from all your listings by using our Exclude shipping locations page. When you apply your shipping exclusions, we’ll block buyers whose primary shipping address is in a location you don’t ship to. You can change this setting in the “Buyer Management” section of your selling preferences.
  • After you create a listing, it should show up in eBay searches within 24 hours. 
  • If your listing is active and more than 24 hours have passed since you completed it, check carefully for typos or errors that might make it unsearchable. Here are some quick checks you can do:
    • Make sure you didn’t misspell anything or run two words together in the item’s title
    • Look for any typos that have accidentally created profanity in your listing – eBay searches will block a listing if it spots profanity.
    • Remove any special characters (! @ / *) from the title
    • See if you’ve created a duplicate listing. If you have, you’ll find a note in the “Selling” section of My eBay or Seller Hub explaining that your listing won’t be available until you’ve received at least one bid on the identical active listing.
  • Promoted Listings puts your merchandise in front of more buyers when they’re actively searching and shopping on the eBay network, increasing item visibility and helping to improve the likelihood of a sale.
  • Promoted Listings are currently available to Above Standard and Top Rated eBay sellers with recent sales activity. 
  • Sellers can promote fixed price listings for most categories except for Vehicles, Real Estate, Everything Else, and some Travel categories. 
  • Auction and Auction Buy It Now listings are not eligible at this time. 
  • When you create a Promoted Listings campaign, only listings that are eligible for the service will appear in your selection view.