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eBay Verified Right Owner Program

eBay Verified Right Owner Program

What is the Verified Rights Owner program?

The Verified Rights Owner program (“VeRO”) allows owners of intellectual property rights (“IPR”) and their authorized representatives to report listings that they suspect of infrining those rights. 

VeRO embodies eBay’s commitment to providing the world with a safe place to buy and sell items – a marketplace which respects the rights owners’ property.

What is the Verified Rights Owner program?

The Verified Rights Owner program (“VeRO”) allows owners of intellectual property rights (“IPR”) and their authorized representatives to report listings that they suspect of infrining those rights. 

VeRO embodies eBay’s commitment to providing the world with a safe place to buy and sell items – a marketplace which respects the rights owners’ property.

What Happened To My Listing?

If your listing was removed due to a VeRO report, eBay will email you details about why your listing was reported and how to contact the IPR owner directly to resolve the issue. If you have concerns or questions about why your listing was removed, please contact the Rights Owner directly.

eBay may only be contacted in the following circumstances:

You can’t find the rights owner’s email address in your removal notification email

You sent an email to the rights owner, but they haven’t replied to you within 5 business days. 

You can’t find the rights owner’s email address in your removal notification email

You sent an email to the rights owner, but they haven’t replied to you within 5 business days. 

Sellers are responsible for ensuring that they have all the rights that they need when listing an item on eBay, and they must ensure that no aspect of their listing description infringes the rights of others.

Examples Of Infringements

  • Unauthorized copies of audio, video or other media.
  • Unauthorized use of rights owner’s or someone else’s images or text in a listing.
  • Items that bear the rights owner’s trademarks/logos —and you have not been authorized by that rights owner.

What Happened To My Listing?

If your listing was removed due to a VeRO report, eBay will email you details about why your listing was reported and how to contact the IPR owner directly to resolve the issue. If you have concerns or questions about why your listing was removed, please contact the Rights Owner directly.

eBay may only be contacted in the following circumstances:

You can’t find the rights owner’s email address in your removal notification email.

You sent an email to the rights owner, but they haven’t replied to you within 5 business days. 

Sellers are responsible for ensuring that they have all the rights that they need when listing an item on eBay, and they must ensure that no aspect of their listing description infringes the rights of others.

Examples Of Infringements

  • Unauthorized copies of audio, video or other media.
  • Unauthorized use of rights owner’s or someone else’s images or text in a listing.
  • Items that bear the rights owner’s trademarks/logos —and you have not been authorized by that rights owner.

I Want To Report An IPR Rights Violation

We appreciate your help in identifying and reporting listings or product pages that you suspect may infringe upon your intellectual property rights.

Listings that you SHOULD report for IPR breaches include:

  • Items that infringe upon your IPR.
  • Listings of counterfeit or replica items.
  • Unauthorized use of copyrighted content in a listing or product page.

 

Listings that you SHOULDN’T report for IPR breaches include:

  • If you are trying to control where a product is resold / trying to enforce contracts or distribution of goods by authorized sellers (i.e. selective distribution).
  • If you are trying to restrict the sale of items below a controlled price point (e.g. below a minimum advertised pricing).
  • If you are trying to enforce the terms of a third party contract (e.g. a brand’s resale guidelines).
  • Government-controlled items or the sale of illegal items (e.g. regulatory compliance issues).

Listings that you SHOULD report for IPR breaches include:

  • Items that infringe upon your IPR.
  • Listings of counterfeit or replica items.
  • Unauthorized use of copyrighted content in a listing or product page.

 

Listings that you SHOULDN’T report for IPR breaches include:

  • If you are trying to control where a product is resold / trying to enforce contracts or distribution of goods by authorized sellers (i.e. selective distribution).
  • If you are trying to restrict the sale of items below a controlled price point (e.g. below a minimum advertised pricing).
  • If you are trying to enforce the terms of a third party contract (e.g. a brand’s resale guidelines).
  • Government-controlled items or the sale of illegal items (e.g. regulatory compliance issues).

For Rights Owners

If an item or listing infringes your IPR, you can report the listing by submitting a Notice of Claimed Infringement (NOCI). 

If your location or the item you are reporting is in Australia, Germany, Spain, France or Italy, please use on of the following links to get the proper NOCI for you: AU /