If you are looking to grow your business and earn an excellent reputation amongst your buyers, then it is important that you keep watch over your inventory to make sure that it is managed properly.
If your stock is not balanced, you may end up with too much idle inventory at your end with no sales. If you lack inventory, sales may end up being cancellations and refunds as you fail to supply the items purchased. Both are bad..
Let us explain to you why it is important to keep your stock ready & steady.
If you are looking to grow your business and earn an excellent reputation amongst your buyers, then it is important that you keep watch over your inventory to make sure that it is managed properly.
If your stock is not balanced, you may end up with too much idle inventory at your end with no sales. If you lack inventory, sales may end up being cancellations and refunds as you fail to supply the items purchased. Both are bad. Let us explain to you why it is important to keep your stock ready & steady.
1. Buyer purchases the item
2. The listed item is out-of-stock and no longer available
3. The transaction now needs to be cancelled or refunded
4. A request is opened for cancellation with the reason “Item out-of-stock”
5. Transaction is cancelled /buyer is refunded
6. Negative buying experience
7. Seller Performance impacted as this transaction is counted as as a “Defect”
STEP 1
Buyer purchases the item
STEP 2
The listed item is out-of-stock and no longer available
STEP 3
The transaction now needs to be cancelled or refunded
STEP 4
A request is opened for cancellation with the reason “Item out-of-stock”
STEP 5
Transaction is cancelled /buyer is refunded
STEP 7
Negative buying experience
STEP 7
Seller Performance impacted as this transaction is counted as as a “Defect”
A Defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers.
A seller’s defect rate is the percentage of their total transactions that have been Defective.
Note: that these Defects often also measure how satisfied your buyers were with a transaction. We don’t count more than one Defect per transaction.
A Defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers.
