It does happen at times that you are doing very well with your business and manage to reach the upper seller levels. However, you forget to keep a watch over what exactly is happening in your account. As a result, your Seller Performance is impacted, which in turn results in the lowering of your Seller Performance Standards.
Hence, it is important that you do keep track of the activities in your account and take action whenever and wherever it is required.
In this section, we will look at various ways and best practices to ensure that you maintain your Seller Performance Standards.
It does happen at times that you are doing very well with your business and manage to reach the upper seller levels. However, you forget to keep a watch over what exactly is happening in your account. As a result, your Seller Performance is impacted, which in turn results in the lowering of your Seller Performance Standards.
Hence, it is important that you do keep track of the activities in your account and take action whenever and wherever it is required.
In this section, we will look at various ways and best practices to ensure that you maintain your Seller Performance Standards
It does happen at times that you are doing very well with your business and manage to reach the upper seller levels. However, you forget to keep a watch over what exactly is happening in your account. As a result, your Seller Performance is impacted, which in turn results in the lowering of your Seller Performance Standards.
Hence, it is important that you do keep track of the activities in your account and take action whenever and wherever it is required.
In this section, we will look at various ways and best practices to ensure that you maintain your Seller Performance Standards.
What affects your Seller Performance Standards?
If you are thinking any action that leads to a Bad Buying Experience (BBE) affects your standards, then you are absolutely right!!!
It is important that you understand each of these Defect Rates and the Best Practices to handle them.
Click on each of them to understand them more.
When a buyer opens an Item Not Received or Item Not As Described case, you have 3 days to fully resolve the issue with the buyer. After that period, if the buyer escalates the case to eBay, you will not be given any additional time to resolve the case. If the case is ruled in buyer’s favor (this is known as Case Closed Without Seller Resolution), you may incur a loss and your rating will go down.
What affects your Seller Performance Standards?
If you are thinking any action that leads to a Bad Buying Experience (BBE) affects your standards, then you are absolutely right!!!
It is important that you understand each of these Defect Rates and the Best Practices to handle them.
Click on each of them to understand them more.
When a buyer opens an Item Not Received or Item Not As Described case, you have 3 days to fully resolve the issue with the buyer. After that period, if the buyer escalates the case to eBay, you will not be given any additional time to resolve the case. If the case is ruled in buyer’s favor (this is known as Case Closed Without Seller Resolution), you may incur a loss and your rating will go down.
Here are some of the Best Practices to follow to avoid/minimize these Defects
Regularly monitor your inventory
Keep track of the “Restock Advice” available in the Research Tab under Seller Hub
Enable the “out-of-stock” feature so that the listings get hidden when the stock quantity falls to zero
Do a complete study on the handling time taken by the chosen logistics service
Offer a handling time that can be accomplished
Update correct tracking details on time and make sure they are correct
Track the shipments yourself and keep your buyer updated
Stay in regular communication with your buyer
Make sure your item title matches with the overall product description & specifics
Ensure item description is complete & accurate
Provide detailed item specifications
Upload pictures of the actual product captured from each angle
Use reputed logistic services that are known for customer service
Have a clear return policy
Respond to the buyer on time and with complete details
Avoiding Item Not Received / Item out-of-stock Cases
Regularly monitor your inventory
Keep track of the “Restock Advice” available in the Research Tab under Seller Hub
Do a complete study on the handling time taken by the chosen logistics service
Offer a handling time that can be accomplished
Update correct tracking details on time and make sure they are correct
Enable the “out-of- stock” feature so that the listings get hidden when the stock quantity falls to zero
Track the shipments yourself and keep your buyer updated
Stay in regular communication with your buyer
Avoiding Item Not As Described Cases
Ensure item description is complete & accurate
Provide detailed item specifications
Upload pictures of the actual product captured from each angle
Use reputed logistic services that are known for customer service
Respond to the buyer on time and with complete details
Have a clear return policy
Make sure your item title matches with the overall product description & specifics
