By offering a return, you are giving the buyer an opportunity to return the item if the item is not as described or it does not fit them or simply they do not like it. Often a buyer’s purchase decision is strongly influenced by the seller’s returns policy. This means that by setting up a Returns Policy you may stand out from competitors that are not offering a Returns Policy.
Item Not As Described
Where the item received differs significantly from the listing description
In this case, you can:
Remorse Return
The return of an item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it.
In this case, you can:
Even if you specify “no returns accepted,” under the eBay Money-Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.
By offering a return, you are giving the buyer an opportunity to return the item if the item is not as described or it does not fit them or simply they do not like it. Often a buyer’s purchase decision is strongly influenced by the seller’s returns policy. This means that by setting up a Returns Policy you may stand out from competitors that are not offering a Returns Policy.
Item Not As Described
Where the item received differs significantly from the listing description
In this case, you can:
Remorse Return
The return of an item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it.
In this case, you can:
Even if you specify “no returns accepted,” under the eBay Money-Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.
If you’re selling expensive items, or have a small stock of items, it’s easier to set up a Return Policy when you create a listing.
Learn how to set up a Return Policy in Sell Your Item form
When you create and turn on return rules, you agree to the eBay Returns Terms. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. You also agree to the eBay Money Back Guarantee terms in instances when you don’t issue a refund in a timely way for returned items.
