Sending Offers to Buyers

Sending Offers to Buyers

What is Offer to Buyers?

Buyers do sometimes like a product and even add the items to their cart or to their watch list. But later they might forget about it. This is where you come into the picture. Why don’t you go ahead and make offers to your buyers?

If the buyer is still interested but has just forgotten about the item – they may go ahead and make the purchase. Even if the buyer doesn’t accept the offer – you will have lost nothing. 

Targeting shoppers already interested in your items can help you increase sales conversions and build awareness with the right customers.

What is Offer to Buyers?

Buyers do sometimes like a product and even add the items to their cart or to their watch list. But later they might forget about it. This is where you come into the picture. Why don’t you go ahead and make offers to your buyers?

If the buyer is still interested but has just forgotten about the item – s/he may go ahead and make the purchase. Even if the buyer doesn’t accept the offer – you will have lost nothing. 

Targeting shoppers already interested in your items can help you increase sales conversions and build awareness with the right customers.

Listings eligible for making offer to buyers include

  • Items that a buyer opts to watch
  • Items that are added to cart that have been there for at least 5 days but are not yet purchased

What should you bear in mind?

  • The Offer Price needs to be at a certain discount lower than the price on the listing. So before making an offer, you should make sure that you have sufficient margins!
  • Each offer is valid for 48 hours or until the listing is sold, whichever comes first. 

Listings eligible for making offer to buyers include

  • Items that a buyer opts to watch
  • Items that are added to cart that have been there for at least 5 days but are not yet purchased

What should you bear in mind?

  • The Offer Price needs to be at a certain discount lower than the price on the listing. So before making an offer, you should make sure that you have sufficient margins!
  • Each offer is valid for 48 hours or until the listing is sold, whichever comes first. 

How to make an Offer?

STEP 1

1. Go to “My eBay Selling” -----

2. “Active”  or Seller Hub —-

3. “Listings” —–

4. “Active”

STEP 2

Select “Send offer” beside the item (or Eligible to send offers, if you’re using Seller Hub).

  • Not all listings are eligible. Eligibility is determined by a number of factors, including age of listing, listing format, and the rules that manage the number of offers buyers receive

STEP 3

Select an offer price

  • The amount may be at least 5% less than the Buy It Now price for items under $200, 3% for items between $200 and $1,000, and 2% for items over $1,000 (recommended)
  • Shipping will not be included in this price

STEP 4

In Seller Hub, if you don’t want to let buyers counter your offer, select Don’t allow counter offers.

STEP 5

Add a message to buyers

STEP 6

Select Send offer to buyers

STEP 1

  • Go to “My eBay Selling”
  • “Active”  or Seller Hub
  • “Listings”
  • “Active”.

STEP 2

Select “Send offer” beside the item (or Eligible to send offers, if you’re using Seller Hub).

  • Not all listings are eligible. Eligibility is determined by a number of factors, including age of listing, listing format, and the rules that manage the number of offers buyers receive

STEP 3

Select an offer price

  • The amount may be at least 5% less than the Buy It Now price for items under $200, 3% for items between $200 and $1,000, and 2% for items over $1,000 (recommended)
  • Shipping will not be included in this price

STEP 4

In Seller Hub, if you don’t want to let buyers counter your offer, select Don’t allow counter offers.

STEP 5

Add a message to buyers.

STEP 6

Select Send offer to buyers.

How to cancel an offer?

Once your buyer received the “Offer”  he has 48 hours to respond.

Both buyer and seller can make a maximum of 5 counter offers each.

If the buyer accepts your offer, you must sell them the item.

If the buyer accepts your offer or begins to negotiate a price with you, do the same as with any other transaction.

They can accept or decline your offer or make a counter offer. In turn, you can also accept or decline the buyer’s counter offer or make another one. 

Remember:  This option will be available to you only if the buyer has not yet accepted your offer.

How to cancel an offer?

Once your buyer received the “Offer”  he has 48 hours to respond.

Both buyer and seller can make a maximum of 5 counter offers each.

If the buyer accepts your offer, you must sell him or her the item.

If the buyer accepts your offer or begins to negotiate a price with you, do the same as with any other transaction.

They can accept or decline your offer or make a counter offer. In turn, you can also accept or decline the buyer’s counter offer or make another one. 

Remember: This option will be available to you only if the buyer has not yet accepted your offer.

Frequently asked questions

Do any additional fees apply? What will my final value fee be based on?
  • Apart from the standard fees for fixed price listings, there is no additional cost to you to use this tool.
What is the difference between Offer to Buyers and Best Offer?
  • Unlike Best Offer (an option you select at the time of listing), you can use this tool to make an offer to eligible buyers who are watching your listings. If you’re accepting Best Offers on a listing, you can still send an offer to eligible buyers if they are watching a listing. This does not apply if the buyer previously sent you a Best Offer.
Which price will be displayed in the search history?
  • Once the listing has ended, and regardless of whether the buyer purchased the item from you at a discounted price or not, we will only show the original Buy It Now price.
Is the item locked while an offer is open? What if someone else wants to buy?
  • Having an open offer does not prevent others from buying the item. In addition, any offers that haven’t been accepted will be canceled when the item is sold or multi-sku items are sold out to another buyer.
Can I make an offer on shipping only?
  • No, sending an offer applies only to the item price and does not include shipping. You can adjust the offer price to offset the postage cost.

Important TIP

You can’t include contact information such as an email address, phone number, or URL when sending an offer. You also shouldn’t respond to a buyer who asks to purchase an item outside of eBay. Doing so violates our offers to buy or sell outside of eBay policy.

Important Tip

You can’t include contact information such as an email address, phone number, or URL when sending an offer. You also shouldn’t respond to a buyer who asks to purchase an item outside of eBay. Doing so violates our offers to buy or sell outside of eBay policy.