Have you received a message stating that your account has been placed on hold or that it has been suspended and needs your attention?
No need to panic. First and foremost, it is important to validate that it has been sent by eBay and is not a fake email/phishing attack.
So, what is the best way to check?
Firstly, check if the message exists in
My eBay -> My Messages
If there is a copy of the email in your My Messages, then you can be assured it has come from eBay and needs to be actioned.
If the suspension/restriction/ hold message instructing you to take action is not in your My Messages – DO NOT RESPOND. Immediately report it spoof@ebay.com
Have you received a message stating that your account has been placed on hold or that it has been suspended and needs your attention?
No need to panic. First and foremost, it is important to validate that it has been sent by eBay and is not a fake email/phishing attach
So, what is the best way to check?
Firstly, check if the message exists in My eBay -> My Messages. If there is a copy of the email in your My Messages, then you can be assured it has come from eBay and needs to be actioned.
If the suspension/restriction/ hold message instructing you to take action is not in your My Messages – DO NOT RESPOND. Immediately report it spoof@ebay.com
In this module, we will try to understand the reasons why accounts are put on hold, get suspended or are restricted and the actions required
eBay strives to give the best experience to its seller and buyer community. Therefore, to ensure that eBay remains as a safe marketplace eBay may apply holds, restrictions, or suspensions. These are typically applied when there has been :
A violation of the eBay rules or policies
An eBay fee payment failure or some other payment related issues
Unusual or risky selling behavior on an account
A verification failure or identity mismatch, or other personal data is missing for an account
An unusually high percentage of transaction defects / defects caused by delays in delivery, the products do not match the description and/or poor communication with buyers
A seller that has failed to resolve high number of cases submitted by buyers in the Resolution Center
Whenever an action is taken by eBay on your account, you will be informed via email (there will also be a copy of that email in your My Messages).
Reasons for account suspensions/restrictions/holds
In this module, we will try to understand the reasons why accounts are put on hold, get suspended or are restricted and the actions required
eBay strives to give the best experience to its seller and buyer community. Therefore, to ensure that eBay remains as a safe marketplace eBay may apply holds, restrictions, or suspensions. These are typically applied when there has been :
A violation of the eBay rules or policies
An eBay fee payment failure or some other payment related issues
Unusual or risky selling behavior on an account
A verification failure or identity mismatch, or other personal data is missing for an account
An unusually high percentage of transaction defects / defects caused by delays in delivery, the products do not match the description and/or poor communication with buyers
A seller that has failed to resolve a high number of cases submitted by buyers in the Resolution Center
Whenever an action is taken by eBay on your account, you will be informed via email (there will also be a copy of that email in your My Messages).
What happens while an Account is suspended?
When your eBay account is suspended, you won’t be able to:
01.
Bid, buy, or sell
02.
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