If you are looking to grow your business and earn an excellent reputation amongst your buyers, then it is important that you keep watch over your inventory to make sure that it is managed properly.
If your stock is not balanced, you may end up with too much idle inventory at your end with no sales. If you lack inventory, sales may end up being cancellations and refunds as you fail to supply the items purchased. Both are bad..
Let us explain to you why it is important to keep your stock ready & steady.
If you are looking to grow your business and earn an excellent reputation amongst your buyers, then it is important that you keep watch over your inventory to make sure that it is managed properly.
If your stock is not balanced, you may end up with too much idle inventory at your end with no sales. If you lack inventory, sales may end up being cancellations and refunds as you fail to supply the items purchased. Both are bad. Let us explain to you why it is important to keep your stock ready & steady.
1. Buyer purchases the item
2. The listed item is out-of-stock and no longer available
3. The transaction now needs to be cancelled or refunded
4. A request is opened for cancellation with the reason “Item out-of-stock”
5. Transaction is cancelled /buyer is refunded
6. Negative buying experience
7. Seller Performance impacted as this transaction is counted as as a “Defect”
STEP 1
Buyer purchases the item
STEP 2
The listed item is out-of-stock and no longer available
STEP 3
The transaction now needs to be cancelled or refunded
STEP 4
A request is opened for cancellation with the reason “Item out-of-stock”
STEP 5
Transaction is cancelled /buyer is refunded
STEP 7
Negative buying experience
STEP 8
Seller Performance impacted as this transaction is counted as as a “Defect”
A Defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers.
A seller’s defect rate is the percentage of their total transactions that have been Defective.
Note: that these Defects often also measure how satisfied your buyers were with a transaction. We don’t count more than one Defect per transaction.
A Defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers.
When a seller cancels a transaction due to items being out-of-stock
If a seller is unable to resolve an issue raised by the buyer, eBay steps in, and the seller is found to be responsible.
A seller’s defect rate is the percentage of their total transactions that have been Defective.
Note: These Defects often also measure how satisfied your buyers were with a transaction. We don’t count more than one defect per transaction.
Defects form a very important part of your Seller Performance metrics. If your Defects Rate is not looking good, then you may face consequences as your account may be restricted, limited, suspended, or your seller level may be changed to “below standard”.
Note : Using the out-of-stock option on your Good ’Til Canceled listings may help protect you from receiving a transaction defect for running out-of-stock. Learn more about our seller performance standards.
Defects form a very important part of your Seller Performance metrics. If your Defects Rate is not looking good, then you may face consequences as your account may be restricted, limited, suspended, or your seller level may be changed to “below standard”.
Measures you can take to prevent out-of-stock situations:
Note : Using the out-of-stock option on your Good ’Til Canceled listings may help protect you from receiving a transaction defect for running out-of-stock. Learn more about our seller performance standards.
The out-of-stock option allows you to better manage your Good ‘Til Canceled inventory, while avoiding the search penalty and reducing the risk of defects that impact your seller performance and standards.
The out-of-stock option allows you to better manage your Good ‘Til Canceled inventory, while avoiding the search penalty and reducing the risk of defects that impact your seller performance and standards.
With all Good ’Til Canceled listings, the listing (or insertion) fees are charged every 30 days until all the items are sold, you end the listing, or we end your listing.
If your listing has a quantity of 0 for the entire 30-day billing period for 6 consecutive 30-day billing periods, we will end your listing.
Fee amounts are based on the terms in effect when the listing goes live and when it renews. If your listing is out-of-stock (meaning it has 0 quantity) for the entire 30-days period, then at the end of that period, you will qualify for an insertion fee credit.
© 2024 eBay Inc.
© 2024 eBay Inc.