Working with returns

Working with returns

How Returns Work?

STEP 1

Get notified

We’ll let you know when a return is requested

STEP 2

Track the Return 

Follow its progress on My eBay or Seller Hub

STEP 3

Complete the Return

Issue a refund, replacement, or exchange

How Returns Work?

STEP 1

Get notified

We’ll let you know when a return is requested

STEP 2

Track the Return

Follow its progress on My eBay or Seller Hub

STEP 3

Complete the Return

Issue a refund, replacement, or exchange

We strive to deliver a returns experience that is consistent and competitive with a modern marketplace.  Our five return policy options help streamline the returns experience for our buyers. You may choose to offer any of the following:

No returns accepted

30-day buyer-paid returns

30-day free returns

60-day buyer-paid returns

60-day free returns

We strive to deliver a returns experience that is consistent and competitive with a modern marketplace.  Our five return policy options help streamline the returns experience for our buyers. You may choose to offer any of the following:

  • No returns accepted
  • 30-day buyer-paid returns
  • 30-day free returns
  • 60-day buyer-paid returns
  • 60-day free returns

Want to Attract Buyers – Then offer Free Returns!

Buyers are always looking for sellers who offer free shipping and free returns.

Did you know that “Free Returns” is one of the filters chosen by the buyers when they are refining their search results? –  Adopt the policy that gives you more conversion.