STEP 1
Get notified
We’ll let you know when a return is requested
STEP 2
Track the Return
Follow its progress on My eBay or Seller Hub
STEP 3
Complete the Return
Issue a refund, replacement, or exchange
STEP 1
Get notified
We’ll let you know when a return is requested
STEP 2
Track the Return
Follow its progress on My eBay or Seller Hub
STEP 3
Complete the Return
Issue a refund, replacement, or exchange
We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. Our five return policy options help streamline the returns experience for our buyers. You may choose to offer any of the following:
No returns accepted
30-day buyer-paid returns
30-day free returns
60-day buyer-paid returns
60-day free returns
We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. Our five return policy options help streamline the returns experience for our buyers. You may choose to offer any of the following:
Buyers are always looking for sellers who offer free shipping and free returns.
Did you know that “Free Returns” is one of the filters chosen by the buyers when they are refining their search results? – Adopt the policy that gives you more conversion.
Buyers are always looking for sellers who offer free shipping and free returns
Did you know that “Free Returns” is one of the filters chosen by the buyers when they are refining their search results? – Adopt the policy that gives you more conversion.
If you currently offer
And you go over to
Your sales will increase by*
No returns
30-day free returns
15%
No returns
60-day free returns
25%
14-day returns (buyer pays return shipping)
30-day free returns
10%
14-day returns (buyer pays return shipping)
60-day free returns
20%
30-day returns (buyer pays return shipping)
30-day free returns
5%
30-day returns (buyer pays return shipping)
60-day free returns
13%
* Conversion lift seen based on Q3 2017 data. Individual results may vary. eBay does not guarantee that each seller will experience the same lift or any lift at all. The term Free returns refers to when the seller pays return shipping no matter the reason for return, with no restocking fee.
If you currently offer
And you go over to
Your sales will increase by*
No returns
30-day free returns
15%
No returns
60-day free returns
25%
14-day returns (buyer pays return shipping)
30-day free returns
10%
14-day returns (buyer pays return shipping)
60-day free returns
20%
30-day returns (buyer pays return shipping)
30-day free returns
5%
30-day returns (buyer pays return shipping)
60-day free returns
13%
* Conversion lift seen based on Q3 2017 data. Individual results may vary. eBay does not guarantee that each seller will experience the same lift or any lift at all. The term Free returns refers to when the seller pays return shipping no matter the reason for return, with no restocking fee.
1. Choose when to give immediate refunds: For instance, maybe you want to always offer immediate refunds for clothes that don’t fit—create return rules to let that happen. Your life just got easier!
2. Partial refund option: You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it.
3. Enjoy automatic acceptance: Automatic acceptance of returns simplifies the returns process.
When you are OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we’ll provide the buyer with a return shipping label.
In some situations, you may still have 3 business days to provide your own return label before one is automatically sent to the buyer. This usually occurs if the request is outside your return policy window or for certain return reasons.
No return requests due to buyer’s remorse will be accepted automatically if your policy doesn’t permit them.
4. Offer replacements and exchanges: Offering replacements, items identical to the original, and exchanges, items that are different, can help buyers feel better about their purchase. Just be sure to have plenty of stock when offering either of these options. You can even allow the buyer to keep the original item in cases when you don’t want it back.
For instance, maybe you want to always offer immediate refunds for clothes that don’t fit—create return rules to let that happen. Your life just got easier!
You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it.
Automatic acceptance of returns simplifies the returns process.
– When you are OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we’ll provide the buyer with a return shipping label.
In some situations, you may still have 3 business days to provide your own return label before one is automatically sent to the buyer. This usually occurs if the request is outside of your return policy window or for certain return reasons.
No return requests due to buyer’s remorse will be accepted automatically if your policy doesn’t permit them.
Offering replacements, items identical to the original, and exchanges, items that are different, can help buyers feel better about their purchase. Just be sure to have plenty of stock when offering either of these options.
You can even allow the buyer to keep the original item in cases when you don’t want it back.
Buyer will always be buyers… Out of excitement, a product is purchased but later the buyer discovers that it is not their size or it is not what they had thought would be received when they first saw the listing. There are however some “best practices” that many eBay sellers follow so that they can i) offer returns, but ii) keep those returns to a minimum.
